Wingstop — Restaurant in Southaven

This place is absolutely the worst wing stop ever. I placed an online order at 7:43p. The wait time says 35-48 mins. Ok cool .. so I waited around at home giving them time to prepare the order. I received a confirmation saying that my order was completed. I headed to the store and upon arriving I told the lil skinny girl with the bad ugly wig that I was picking up an order that I placed online. Remind you this order was placed online at 7:43p I arrived to the store at 9:12p. She proceeded to tell me that my order wasn’t complete and that it’ll be ready in 25-30 min. Like what? how is that when I ordered online? I asked for a refund and I was told that I couldn’t get a refund from them and I had to request my refund online. I asked what was corporate number and the manager stated that he didn’t know corporate number. In the mist of talking to the manager the phone was ringing and a customer reached over the counter and answered the phone I’m confused as to who work here and who the customer, the manager in training gave the customer a high five and told her girl I’m glad you answered the phone. Rick Ross must don’t know how ratchet these folks are that representing his stores. They literally make this company look bad. A bunch of young kids with no manners and no home training. Unprofessional and rude. If I could have given these rats a zero star rating I would have but since I can’t ima just give these...

The night-time manager was very unprofessional. I placed an online order and never received my food, waiting over an hour for it. When I asked for a refund, I was told that the manager does not handle refunds and that I should speak with the day shift manager instead. I watched numerous DoorDash and Uber Eats deliveries go out, but my order never arrived.

Additionally, none of the workers wore gloves, and the manager's attitude was unpleasant. After I inquired about my order, a heavy-set woman brushed me off, fanning her hand dismissively and walking away while saying they were short-staffed. No one would give me their names. Another customer advised me not to leave until I spoke with someone, as the behavior demonstrated was unacceptable.

The night manager, a Black woman with short hair, was rude and seemed to need more training in dealing with the public. I have decided not to patronize this establishment again. If I could give this store a zero rating, I would. I plan to return in the morning to request my refund. After I asked for a refund, she gave my order to another customer for free. I have never been treated this way before and will not accept disrespect from someone who should act...

HORRIBLE! This was a horrible experience as the manager was not trying to help at all. I placed the order online, and the driver delivered to the wrong address. I proceeded to call the driver and she stated that she thought I lived in apartments and I verified that I put the correct address. The driver didn’t call back or answer after that. I called the Wingstop Manager and she stated that they are not responsible and I have to call DoorDash. Speaking with DoorDash, they called the Wingstop store and requested a new order to be made and delivered to me. Then Wingstop decided to cancel the order, and I spoke to the manager again. She asked me to come and pick it up and I told her I don’t have a car. She stated, “Well, we not paying for delivery and you’ll have to pick it up and hung up.” Very rude, very inconsiderate, and very disrespectful. I will never visit that...