Starbucks — Restaurant in Spanish Fork

Today was my first day experiencing getting my drink fixed. Today didn't start by going to the Spanish Fork Starbucks. I ordered a short breve caramel macchiato from Pleasant Grove Starbucks. I paid extra for breve and I got 2%, and to top it off, the shot was burned. Never before did I think I could get so upset by this to the point where I was trying not to cry. Pregnant and craving a good latte, every bit of caffeine counts, every bit of fat counts, every sugar dose counts, so much matters now that I never thought twice about before. I felt so dumb and embarrassed that I couldn't bring myself to go in and get it fixed. The shots would probably be burned still and I didn't want to upset a barista. I drove away sad. ..... It is just coffee after all, right? I didn't need to be THAT person. Yet, I felt like I had been robbed. Not working for Starbucks anymore, I had spent a lot of money the one time to get something I yearned for to receive what I call a garbage drink. I couldn't drink it. As I approached my exit on I-15, I told myself, "I have to do something this time." I kept going. ..... I went all the way to Starbucks in Spanish Fork to get it fixed. Why? Because I know the baristas and they know me. It wouldn't be a waste of gas if they could make my drink correctly. So, I called. One of my baristas, Natalie, answered and I was comforted. I explained what happened and she let the drive thru barista know. When I arrived, I was warmly greeted at the box by my baristas, Dani. Arriving at the window, I was greeted by my baristas, Chris, Dani, and Justin, with joy. Others sent their greetings too! They hadn't seen me in a while. Handing back my bad drink, I was given a new and even hotter drink than what I had gotten before. I tried the remake drink. .... What followed was warmth and comfort. The thing I had craved in my dreams was in my hands. All it took was me going to the right place with the right people. I experienced what I believe all Starbucks are supposed give to their customers: "To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time." To my favorite baristas: you made a difference in my emotional pregnant self today. I couldn't be...

I haven’t been to Starbucks in a long while (months), but i was given a gift card and decided to treat myself. I used the mobile order while parked in the parking lot and waited a few minutes before going to the drive-thru figuring people were there since i saw a few cars while driving by the street. There was no one there, and i didn’t think anything of it while pulling up to the order sign. After another minute or two the lady on the intercom asked what she could do for me and i told them i had a mobile order and she said they were finishing up that order right now and i thought “great, cool, just in time” i pulled up to the window and looked inside at the new decor since i figured they closed earlier this year for renovations, and i waited patiently. I work in a service industry position, so i don’t mind waiting, even when things don’t seem busy, so i really didn’t care if it took them a minute or two to get everything ready.

Now is where my bad review comes into play. The lady at the window came and gave me my drink and i reminded her that i had a cake pop also so she went and grabbed that. When she came back to the window she was very passive aggressive and rude and told me that i should give them more time before pulling up to get my mobile order. At this point its been about 10 minutes from me ordering in the parking lot to getting the drink in my hand. Again, i did not complain about the wait, i did not care about the wait, i did not mention the wait at all, so this was coming out of left field for me. I was stunned so i just apologized and drove away, but i kept thinking about the situation and felt the need to post this review.

I can tell that people loitering and wasting time is a common occurrence in this Starbucks by reading the reviews and maybe that’s why she acted the way she did? But i was just sitting in my car, no one behind me, and an empty inside, so i don’t know where the vitriol came from, it was very unprofessional and uncalled for. I won’t be coming to...

We are moving and have been traveling for 2 weeks through 7 states and since we are traveling with a trailer attached to our suv we can’t go through a drive thru. Which makes traveling during Covid-19 extremely difficult. Every morning and sometimes afternoon we have ordered on the Starbucks mobile pick up app though. In all of the Starbucks we have visited they have a table outside and will come put your order on the table. A couple places we had to call and let them know we were there but most of them had a designated person working the mobile pick ups. When we were in Spanish Fork we made our order on the app as usual then went to the store and stood out front as we had everyday for the last 2 weeks. When no one came I called the store and the lady told me to go through the drive thru on foot! Not only did I find that unsafe but then we had to wait in a line behind all the cars waiting to place their order while our order sat there! We had ordered hot breakfast food as well and by the time we got our food it wasn’t even warm. I think that it’s is horrible customer service that someone could not just hand us our drink tray and bag or set it on a table like all the other stores have been doing. They handed us our food and drinks through a window that we were standing right next to. When I told the people in the drive thru window that every store we have been to had been doing this she said “we aren’t allowed to” and looked at her male co worker and rolled her eyes. I told her the least they could do is put a sign upfront so we weren’t wasting our time standing there when we have a 10 hour drive...