Sorella — Restaurant in Spokane

Lauren… Lauren… Lauren…First off I would like to start by stating how unprofessional you are. I was invited to sorella by my friend (an employee) as a celebratory night cuz I just passed my nursing exam. I had two friends who work there. When we got there, one of my “friends” was the host but when we came in, she just said “oh you guys should just walk to bar and sit there” and this was very dismissive and I felt very awkward and uncomfortable. My friends who came with me noticed this. Moving on, we had one drink each that night and also had other plans so we just stayed for around 30 min. My “friend” who invited me offered to buy me a drink to celebrate my big achievement and this was said wayyyyy before we came. I was going to pay but my friend said she was going to buy me a drink to celebrate and gave me her card and left. I feel weird using other people’s money and felt weird leaving a tip on her card cuz for me it just felt out of place to do that. I and my friends are not from this country and have a different cultural background. That being said tipping culture is not a part of our culture. Mind you coming in, we felt as though we were dismissed and coming from someone who I thought was my friend, that affected me even more. I reached out to my friend after the night curious about my interaction with the host coming in. She let me know the vibes were off that night and they weren’t having a good night from the start. She also let me know that her boss (Lauren) pulled her and my other friend aside to let them know that we didn’t tip and made them feel bad. When I saw this text, I was actually very apologetic and tried explaining our side to my friend but she didn’t reply. I felt the need to reach out and explain to her what went on and the fact that walking in felt unwelcoming for us. I think they completely ignored the fact that we complained about their service but were so concerned about us not leaving a tip. My friend proceeded to let me know her mind and honestly I get where she was coming from seeing that her boss (Lauren) embarrassed her in front of her colleagues. Sadly her text came off as rude and the girls I came in with were offended by this. One of my friends had to come back to talk to the manager and give the tips($2) that Lauren so badly wanted to embarrass us over. If I am not satisfied with my service, I do not feel the need to tip, because I tip for a good service. I wasn’t satisfied with my service. Lauren, since you have decided to come on here and state the inaccuracy of my friends’ reviews, I have a couple things to say about how inaccurate your reply is. I don’t like someone who lies. So one thing you are not going to do is lie that I forced one of your employees to pay for my drink. Don’t try to lie your way out of a bad review. Next up, you talk about how we came in knowing we were going to make 2 of your employees uncomfortable. I have two questions for you. Were the said employees the people I considered my friends? And in what way did we make them uncomfortable? I feel as though that statement comes from a place of racial prejudice as I and the girls I came with are people of color. Seeing that you clearly can’t take criticism well, I know you would be replying this with tackiness. Here’s an advice for you: maybe when customers complain, it means there’s something to be worked on in your establishment. Do not go lying to save yourself. Maybe apologize and try to see how you can work on a better service. Your behavior in general towards bad reviews can be seen as bullying (you literally came on here to spew lies against I and my friends. That’s defamation of character and I’d classify that as bullying too). Do...

Recently my husband and I went out on a date and decided to try this restaurant. The energy was amazingly on point and the dim light ambiance added to the electric night life.

We ordered a good amount and had a learning experience as well, which will be highlighted below:

Appetizers •Focaccia: It was delightful, light and filled with a homemade touch

•Whipped Ricotta: The black truffle honey did us in! The whipped ricotta was light, fluffy and easily spread on the wheat baguette. The baguette was a bit harder than I normally experienced, but it blended well together.

Insalata •Butter Leaf: My husband enjoyed this salad and especially enjoyed the candied walnuts.

•Burrata: I ate this fruit based salad, which was surprisingly good. I was a bit hesitant because of the snap peas as part of the meal, but it added a delightful crunch to the overall taste.

Pasta •Limone: This type of pasta is basically the ridges of the lasagna pasta, which was carefully mixed with lemon, butter and parmigiana. I opted to have grilled chicken with it which was light in flavor and not heavy on the stomach.

•Vodka: My husband ordered this meal without any meat (he did not want any), which was not the best. The vodka sauce overpowered the pasta along with the Calabrian chili that was the finishing touch on the meal. I tried some of his meal and I didn’t like it as well, but did offer for him to eat my meal and I’d finish his. The gentleman like he is, he declined.

He didn’t finish his meal, but our waiter wanted to know if we wanted to take it home. We declined and did ask for honest feedback. We mentioned how ‘saucy’ the meal was with the pasta as well as questioned what type of vokda was used in the sauce (Grey Goose is the best in our opinion).

We were offered to have the meal “comped” (which was not our intention) as well as received dessert on the house. The chef came out to talk with my husband about his meal experience. My husband complimented the chef about how well the meal and experience except the Vodka pasta meal; he later questioned the chef about what type of vodka was used which an answer was not able to be given.

Other than that issue, everything else was great.

Drinks The drinks were well prepared, tasty, and strong. That did not disappoint. Selections chosen: Aperol Spritz, Sofisticata, L’Eclisse.

Pros Ambiance was amazing and we enjoyed it very much Appetizers and drinks were amazing Food was great

Cons The vodka pasta meal was too saucy Nothing else to share

We appreciated the experience and so look forward to returning. We’re all about local businesses and want this business to succeed because it a great place to dine and create...

I had high expectations after reading reviews online & hearing people talk about this place and was quite disappointed. When I try new spots, it's always first for the food, then for the atmosphere. I found it odd after sitting down that my drink menu was a wrinkled up, greasy folded piece of paper. There were also not a lot of selections for wine by the glass, and no information as to wine's origin - it was just listed as, "Pinot Noir," or "Cabernet." The focaccia appetizer was not focaccia. I'm open to new takes on old classics, but this bread tasted stale and had no flavor. Good bread speaks for itself. The accompanying "whipped brown butter" was lackluster and again, not flavorful. I next tried to carrot side dish. The carrots were lukewarm & tasted like they'd been cooked at some point earlier & then tossed back on the grill or in a pan to warm up...so the goat cheese on top didn't even begin to ooze. The hazelnuts did not taste roasted because again, they should have provided much more flavor. There was barely a recognizable drizzle of honey. Again, lacking flavor. Next, I ordered the Melanzane (eggplant), which was simply "fine." There was nothing flavorful that stood out in the accompanying red sauce, and my pasta on the side was in a weird pool of butter. My wife ordered the Limone, which I expected to be popping with lemon flavor but it did not. I could taste lemon but it was barely there. It was also served with mafalde, a flat, wider noodle, which I found odd. My wife also said that her food was barely lukewarm and that her pasta was just sitting in a pool of butter. I was expecting the sauce to be wildly lemony but not overpowering, creamy and to stick to the pasta. Butter is absolutely fine but it cannot be the entire sauce for every pasta. I overheard a woman at a table next to us tell the server that she did not enjoy what she ordered after being asked. I found this interesting. The whole eating experience lacked attention to detail. The ambience and decor are great but if that's all there is, I would not recommend. I think this is more of a place where people enjoy "being seen." I'd rather come...