Spokane Club — Hotel in Spokane

I went here to join to be a member to get my son swim lessons. The aquatic director said I could come to see if it would be a right fit for us the first time without paying for a member fee all that. Which was great. Until I got there. There are no signs to tell you where to park for the pool, so I parked by the hotel. Which there is no wheel chair access and I had a stroller - I had to carry my stroller up the stairs. Got there and the instructor was great - seemed a bit weirded out how I found out about them and asked me how I heard about them, when I said I just looked you guys up online! Seemed that they weren’t used to people doing that? I don’t know. As I was leaving the swim lesson I tried to get information on becoming a member - which no one had pamphlets or anything about it. Said you needed to take a tour first - which is only Monday through Friday business hours which wouldn’t work for me. No one tried to help me gather information about being a member, how to go around if I couldn’t take a tour, and no one to help me get out with my stroller an easier way. The front desk girl at the hotel knew nothing about being a member - maybe it’s not her job to know, but really no one helped me. Bad service. Bad place to try and become a member. No wheelchair access. It’s like they didn’t want a new member or maybe it was just me they didn’t want (younger with tattoos) I don’t know, but if you’re a parent looking to get connected just go to the YMCA like I did with your kids. They were so helpful, and did everything they could to help me sign up my son for lessons. This...

Well, we purchased our room through southwest as a recommended property. The staff was great, as was the location to downtown Spokane. However, the only updating was most likely the software for the front desk. Heading into the property we had to ring in through the first set of double doors. For a good reason too. First impression is this is a boutique hotel and very old. Smells old, because it is. The carpets were thick and covered the uneven floors well. We were on the third floor and had a decent view. In our room was another story, had a large flat-screen tv, with impossible controls and zero instructions. It takes 2 remote controls to operate the tv. We had to call the front desk to have someone to simply put it on local TV. PITA if you know what I mean. We booked two nights stay. But left the following morning. The beds are thrashed and most likely leftover from expo 74. The beds are worn out. Definite swails in the bed with the springs identifiable as done a long time ago. We were offered another room, but upon inspection, had the same issues of worn out beds. It was impossible to sleep on, and in no way should have been rented for premium dollar. IWhen we left in the morning, the neighborhood was littered with homeless folks trying to survive feet from the hotel and most likely the reason for the security doors. If I was the management, I would use my review to make a deal with the local mattress manufacturer for new beds. I do not recommend the Spokane club for...

Checked in to find the previous occupant's lunch trash in the bedroom wastebasket. No big deal. Sat on the edge of the bed and slid to the floor -- the king size mattress was on a queen size frame. Still no big deal -- kind of funny! Late that night opened shower curtain to discover lots of long black hair on the shower wall. Sigh. Too tired to deal with changing rooms. Quickly discovered there's no heat in the bathroom. Soon after discovered that the thermostat in the room did not work -- the room never got about 64 degrees F. Slept in fleece with all the blankets on. Next morning sitting in hot bath gave a good view of the inside of the toilet bowl and the mildew ring under the rim. Checked out, asked the desk person to have a Manager call me. Nobody did. Went to hotel bar to wait for flight time, ordered potato vodka, was told they were all out. Server offered apple vodka instead, and said it tasted "clean, like vodka -- not like apples." Drink came, and smelled like an Apple Jolly Rancher. One sip of an Apple Jolly Rancher-flavored dirty martini is enough. Asked server to replace it with plain vodka, and she attempted to argue me out of my position. "I don't taste apples. It just tastes clean, like vodka." Held my ground. Customer Satisfaction Survey arrived by email the next day. Completed it and checked the box asking for a Manager to contact me. That was four days ago. Crickets. Maybe try the...