Twenty-Seventh Heaven Scratch Bake Shop — Restaurant in Spokane

The menu board was on the floor behind the service area, hard to read especially when the worker was in front of it. I said I've never been here and was trying to see it and understands how this place worked. The worker (owner??) Said, as she pointed to the display cabinet, it's really just what you see in the cabinet". The cabinet was half empty, and what was in there, looked a little overcooked and like dried out hocky puck bagels. One of the items on the menu was a grill cheese and my husband was excited for that. The worker said, ya, we don't serve that in the morning, a lot of people ask for that, oh well. As she shrugged and gave a look like, to bad for them losers... not my problem. My daughter, in our party of four, started to order a coffee drink. When she handed it to her after it was done, the bottom 3rd looked odd... white, no coffee. I asked, what's that. She stuck her face forward and gave me a look and attitude like your a stupid Arzzz. She goes, is ice as she continued to give me a your a dumb idiot. I said oh, it looked different, I was confused as it didn't blend with the coffee. She goes ya, I put ice in there and then it melted and then I put it in the freezer and it refroze. Ummmm ok, so is this yesterday's ice that was left on the counter, then out back in the freezer???? RUDE! There was nothing kind or welcoming about the service there. She did have plenty of hostile arrogance though. The did options were not enticing. I would never recommend this...

Stopped for coffee and a snack before work. Ended up only being able to get a black coffee with cream, she said they focus on the breads more. Okay cool. I checked to see what kind of foods they have, and that day it was a kind of bagel, everything scones, and I think I could have ordered a grilled cheese at that time. I went for the scone because I've never heard of it. Same things in the everything bagel are mixed into these scones. I was then on the road with my scone and coffee. Starving, I took a nice bite out of the scone only to have it disintegrate into a flour dust in my mouth. I could bearly get it down. I'm sorry about this review but I just had to let ya know. Awesome for being women owned, but yeah when she said you guys don't have coffees because you focus on the bread more, only to have an expensive triangle of chalk in my mouth, I felt let down to say the least. And the whole time I was discussing my order with the lady, she had this attitude that came across like I should have already known the answers to the questions I had. It did look like they offered a decent amount of variety for the...

The drinks were great, but overall experience was extremely negative.

I request an item that was on the menu that she said They no longer make. It was a chalkboard menu , so why is that not erased?

I asked if they had any alternative milks and first said, I don’t know and looked annoyed that she had to go to the fridge and check. Her comments were very snarky, She only had a tiny bit of oat milk left, and said, well that’s all you’re going to get. Not offering to substitute the size and there was not enough to fill up the cup.

My friend ordered after me and asked for oat milk and the lady pointed at me and said oh no she took it all. Her attitude wasn’t trying to be funny. It was very awkward and rude.

The worst part of the experience is after I paid she quoted me $13 and some change And noticed the receipt said it was over $15 and saw her type in a different amount. I don’t know if she was trying to give herself a tip, but it was a two dollar difference of what she quoted me

I work for a coffee company so I always like to support smaller local businesses, but definitely not go back...