Tom Bailey's Market — Restaurant in Spring Lake

Owning a deli like Tom Bailey’s, nestled as a centerpiece in the picturesque town of Spring Lake, must be an absolute dream come true. It presents the opportunity to shine and become the most renowned sandwich maker in the area. In essence, “You have one job to do.”

So how come there are this many bad reviews from people who have had less than positive experiences when visiting this deli?

It seems like the people who work inside have forgotten the most important aspect of running a business: prioritize customer satisfaction. When you treat customers like garbage when they have a legitimate complaint or don't properly handle the flow of waiting payers at the cashier, don't expect people to return.

I have been in this establishment several times. Their food is grossly overpriced. Grabbing an egg sandwich and coffee in the morning is a significant expense. Their deli sandwiches are nothing special, but the place is conveniently located so I continue to give them my business.

Reading the Google reviews of this establishment, I’ve noticed complaints that resonate with me. The women working here, especially the one at the register, are not very pleasant. I’ve witnessed their snootiness, nastiness, and snide remarks directed at customers who have legitimate complaints. Such behavior is unacceptable in a business that aims for continued success.

If the owners are reading these reviews, I hope they recognize the issue and take steps to improve. There are other delis in the area that offer better sandwiches without the...

Today, I went in to Baliey’s to get a sandwich, I ordered the Everready with chick and Mozzarella. I recognized it was on a wrap so asked if I can get it on a roll. The two women behind the counter said yes. It was not crowded and I walked around and added to my order a yogurt & cookies. The sandwich comes, paid and left. Get home, unwrap the sandwich and it was not the right order so wrapped it up drove back to the deli. When I got there I tell the woman who works the cashier that I got the wrong order. Instead of saying sorry, I got the vibe I am being annoying because they were closing up. The woman who made the sandwich tells me I ordered a totally different item. But I know I did not order this sandwich with bacon on it. Now the two women who were taking my order are telling me I did. I try to tell them I would not order this. They cont to tell me I did. I was not getting anywhere and it was very frustrating. I did not hear anyone say Sorry we’ll make you a new sandwich. The lights in the store were being turned off yet there was one other customer in there with me. So, I said just give me my money back. I was not being heard. They were very snooty, rude and could care less about taking care of the customer. It was more important to them to prove that I was wrong. And I was annoyed that I caught up in this. I will never go back to this place again. Its over priced, overrated, and customer service...

Attempted to call ahead and was told they don’t take phone orders even though their website says to call ahead. Arrived on site and ordered 9 sandwiches. Watched 30 people come in after me and leave with their freshly made sandwiches. After 30 minutes inquired about my order and was told by an annoyed staff that I dared to even ask about my order that i ordered a lot of sandwiches and the 30 people that came and went after me only ordered one. After waiting 15 more minutes someone from the back came out and told me they ran out of bread and chicken and had to make more. I thanked them for the helpful update and asked how much longer it would be. They didn’t have an answer. My sandwiches arrived and one was missing. The woman behind the register was annoyed when I told her after an hour I am still Missing a sandwich. She did not help me find which was missing and acted like she was doing me a favor by making the sandwich that was already paid for. I tried something new and regret it. I will not be returning and do not recommend this deli. Will continue to give my business to the cafe next door that has a lovely team and delivers excellent food...