Sake — Restaurant in Springfield

Wow, look through the reviews for the last 6 months and you can tell that this place has definitely taken a turn for the worse!

I've been here 3 times previously, thought the hibachi was great, even though the atmosphere there is fairly off putting.

It's worse now.

Food: They have REALLY down graded the portion sizes. I ordered scallop hibachi, as did my son, and we each were given 5 scallops. 5 small bay scallops. Rice and veggies. Soup that was luke warm, and salad that was swimming in dressing. Instead of bringing out whole pieces of uncut meat (beef filet, chicken breast, salmon, etc) They now bring out all the meat precut, so that they can make smaller meat portions. Everything was overly sauced and overcooked (this is all down to your chef though), but it was not what it used to be. You know how they do the shrimp toss and maybe throw a shrimp tail in their hat? They don't do that any more... because they don't give you shrimp any more as part of your appetizer.

Service: I don't think the wait staff could have been more apathetic. The dead look in everyone's eyes. You can tell immediately from the hostess at the door, the server bringing drinks, and the chef cooking your meal... they wanted to be anywhere, but there.

Atmosphere: When we showed up, the lone hibachi chef was quietly sitting on the sidewalk by the front door, smoking a cigarette, and playing on his phone. Once inside, you're greeted by a dimly lit restaurant that hasn't been updated in years. The second thing you notice is that NO ONE ELSE is there. The place is empty. After you're seated, you start to look around at your surroundings. Boxes stacked up in the corners. Supplies crowded together on other tables. Bags of rice stacked up in the hallway.

Congratulations, you now get to have an overly-priced, underly-portioned, over-cooked meal, served by dead-eyed service, inside of an expansive supply closet.

P.S. 200 feet south, there is a...

Terrible from the moment we walked in the door. We had a party of 4. We originally sat at a booth but because the restaurant was empty with the exception of maybe 3 other tables we asked to be moved to the hibachi section. We were rushed to order the second we sat down before anyone could even get their menu open. Eventually everyone made their selections (the order well over $100 dollars) with one of the items being the "tokyo" combo which is a hibachi combo containing steak and shrimp. A few minutes after placing our order we were asked to move, yet again, because we only ordered one hibachi entree. IN AN OTHERWISE EMPTY RESTAURANT. The hibachi combo arrived first, well before any of the other items ordered, so ultimately our meal was eaten in shifts instead of as a family. What I assume to be the manager of the restaurant, a lady wearing a red shirt who told me her name was Heaven, was rude from the beginning - not only to our group but to the server (who was also clearly embarrassed by the awkward situation she was put in) and rushed us the entire time. The staff nor the food quality was up to par with the menu prices. We were treated like an inconvenience from the moment we walked in the door. I've had better rice from a frozen takeout container. Our server was probably mortified by the behavior of her "superior" but for me personally it does not excuse the fact that after all the entrees finally arrived (in shifts) we did not see nor hear from her until we were ready for the checks. We still tipped her well in spite of being treated as not only an inconvenience but low class citizens. I do not recommend wasting your time...

My 1 star review is on the service and not the food. I called in a takeout order today. When I went inside to pick it up, I had someone right behind me coming in as well. I told the person at the front counter, Hello I called in an order to pick up. She says I know and proceeds to help the girl behind me. The girl behind me says to me I go here twice a week. I do not care who she was, how rude was it to cut me. I did not move or budge from my spot as this girl pays her 3 bills around me where I am standing, she even had to nerve to ask me to move. I just stood there amazed that this was happening! I wish I had spoke up, typically I do, but I was in shock that this even took place! I regret that I did not tell her that I was here first, and I am not with this rude person who clearly did not care that I was here in line first. That is my fault for not speaking up, but it is the person at the counters fault for assuming and not asking or helping me. Once I did not leave with that girl, I seen the lady at the fronts eyes get huge, realizing that I was not with her. I do not get a I am sorry, I did not realize, nothing! I did not tip her, which I always tip when I get take out, because of my awful/rude service. I have been going to the other Sake locations for over a decade. I do not care that the other girl has been coming to this new location for her lunch twice a week. I did not however say how long I have been going to both other Sake's, I however, told the lady up front that I go to the other locations, but this was my first time in here. First impressions last, and she presented me with a bad one for...