Grand China — Restaurant in Stonecrest

I just placed an order for the very first time I was hoping that my first experience would be a good one however upon ordering my food Not only was I hesitant to order with the $3 delivery fee once the delivery guy arrived he failed to call me and let me know that he was here he then began to ring the doorbell vigorously to the point where my roommate had to answer the door when she answered the door she came and knocked on my bedroom door to let me know that he had arrived when I get to the door my roommate and the delivery guy we're having a full-blown conversation which he failed to interrupt when I arrive to grab my food he took almost 5 minutes to hand me my food I had to say out loud can I please have my food now I don't feel that he deserves a tip so I asked for change he opened his wallet and his wallet was empty he didn't even have change for me so he got in my opinion and I'm deserve tip I am very dissatisfied with this experience the food was mediocre I can say that I've had better I don't think I'll be...

Extremely POOR customer service. I had an uber eats order. Due to a vague description of a dish, I added a note. The restaurant did an add on charge. I called to clarify what my note meant (which I was not asking for anything additional). A gentleman released a loud sigh and began to yell at me in frustration. He stated “I should learn to read and pay attention, that EVERYONE understands the menu, but myself”. I literally could not get a word in. I then began to elevate my voice to get his attention. It was not the amount of the up-charge, it was simply I did not want the extra item. I then told him if he did not adjust his volume and tone, I would cancel the order. With a condescending tone, he told me I wont be able to cancel anything because the driver is on the way. I ended the call and got right on the phone with UberEats and cancelled. I will not spend my hard earned money and be spoken to in that manner. My order was nearly $60. Absolutely not. I will never spend a dime at this...

I waited in line for over 15 mins and was told over 3 times, that he would be right with me. After waiting over 15 mins, I said, excuse me and asked if my order could be taken. The associate says please give me a few more seconds. I said you said that 15 mins ago. He said I know we're really busy with online, you're going to have to wait anyway so a few more seconds. He never said please, my time is valuable and I work hard for my money, so I expect good customer service, or at least to be properly acknowledged.

I understand your busy and things get hectic, however put the online order on hold for 3 minutes, while you to take care of the customer who has come into your establishment. Then you can have me wait extremely long to take care of the orders that came before me.

As a business, you're paying an additional fee for the delivery orders, but didn't care to take care of the customer who walked into your...