Nope. Never going back.
Some places in town are full of themselves because of the tourists. Many places at least have an item or two that merit the happy reviews posted by Long G'Islanders high on their ethereal vacation fugue states.
margaritas served in small, served in water glasses. Don't bother.
COLD tacos, sent back to the kitchen. While we are sushi afficionados, we ARE NOT fans of supposedly "fried" RAW cod, served cold.
In addition, the shredded chicken and beef was cold too.
When called on it, they insisted tacos components were served "hot" from their "warmer".
Seems items are cooked at their "sister location" (?), then "warmed" at the actual locaton. NOT okay ...READ...semi raw fried cod warmed after initial "cooking" offsite? No crunch at all to the soggy "fried' itty bitty bites of cod.
When called on it, the manager returned and got snippy with my friend as she looked at the charges on the bill. Really? The manager sarcastically asked whether she wanted to readd the items to the bill (or take more off). Really? So much for managerial professionalism.
In the end, what was promised would come off the bill, wasn't. One taco was voided.
The location obviously needs to employ a more seasoned managerial staff that realizes that passive-aggressive or snippy remarks aren't okay. We had valid reasons for returning our cold, partially cooked fried cod tacos, as well as the cold shredded meat ones.
We weren't rude. The servers were nice. The manager needs some training. Owners, please realize that local residents get the word out...we frequent Mystic ALL year round. If the food is cold and admittedly rewarmed from offsite prep (ugh...not okay for fish that isn't sushi)...if the bill has items promised to be waived and your credit card is grabbed off the table without you being able to view it, etc., etc., it's a big nope, all the way around.
My advice...visit the amazing Milagro in...
Read moreOur server was great, the watermelon Margarita was very light if any liquor, but tasty, definitely not worth the price. Served in a narrow 5-6 inch glass, filled with mostly ice. More like the watermelon juice from my juicer. Now the BIG problem, I tried 3 different tacos, all said they were to come on a corn tortilla. When brought out to me it looked like a pretty arrangement of meats and sauces on a small white disk. The small white disk wasn't warm except where the warm meat was laying on it. Upon my first bite I was sure it was not a corn tortilla. If it was it is a flour mix, the texture was the same as a flour tortilla. When I spoke to our server she did realize she forgot to mention that ordering a crispy corn tortilla was an option and not visible on the menu. She offered to bring them back and have them corrected, or she said she could bring out some crispy corn tortillas, to transfer my taco meat to. It seemed a good option because by now my friends were nearly done eating. I almost died when she brought out packaged style prevent taco shells like the ones they use at Taco Bell. My husband had the salad in a huge bowl shaped fried flour tortilla, which was about 1/3rd full of a salad mix that didn't look fresh and appealing as a salad should. He said it was okay , but wouldn't order it again. It was Not very authentic at all. My experience with Mexican foods comes from living in two states right at the border area of Mexico. The atmosphere and outdoor dining option was nice. Staff was friendly and helpful....
Read morePlace is going downhill quick.
We’ve been coming here for 2 years almost every single Saturday throughout the summer with numerous weekday nights in between as well as frequently going throughout the winter time. We had many birthday dinners here with large groups, we’ve brought our family and friends here to show them one of our favorite spots in the area. Tons of money spent, cash tips, and we leave a clean table afterwords, yet they have gone below average service for us. Within the last 8 months good service is pretty much gone, other than a friendly smile at the door. We’ve tipped accordingly a few times to try to show that we are noticing the poor performance but that did nothing. The staff gets overwhelmed quick, the manger isn’t sure what the menu consists of as far as what taco comes as a hard shell or what comes as a soft shell and she’s willing the ague with you instead of looking at the menu and admitting she’s wrong, you’ll be waiting on drinks for a while if it’s busy and you’ll just be required to order on your phone since they are overwhelmed, yet you still won’t get the drink orders you put in. Food is still good, even when they get it wrong I’ve happily fixed it myself (usually scraping extras i didn’t ask for off) because we like to be easy and get in and out. However the last experience was different and rather disappointing and that’s what leads the the review and a definite change in our Saturday night...
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