We visited this café today and both the menu was just an average looking menu with your typical sandwich and soup options I decided on getting the turkey pesto sandwich. It was OK, nothing special just what you can imagine a turkey sandwich being. The reason for this post is for the terrible service. I witnessed a customer waiting for an unacceptable amount of time for his food. First the woman behind the counter told the people ordering including myself to go outside and wait by the window which we did. After standing for close to 30 minutes they open the window calling everyone except us (some of which came in after us) her name which indicates your order is ready. She open the window and told the man would he mind moving away from the window. His response was would you mind telling me where my food is? She responded with a smart rude explanation as to the fact they are busy and it is a popular town in New England blah blah blah which wasn’t his question. She proceeded to call other people by name ignoring him again and finally when she brought his food to the window she open the window toss the bag out and slammed it shut. Needless to say he was not happy. He knocked on the window and thanked them with attitude of course and proceeded to walk away where she opened the window screamed at him to get off the property that she was going to call the police etc. it was the most bizarre ridiculous situation ever. Next thing you know police cars seriously are arriving the woman actually called the police. This café hires very unstable people who might need to make an appointment with a psychiatrist. In all honesty I would not return...
Read moreExtremely disorganized staff. I ordered a grilled cheese and waited patiently for it to come out. The man behind me also ordered a grilled cheese but his came out before mine. Then the next two people behind me, their orders came out before mine as well. Nobody gave me any updates on my grilled cheese so I asked the young woman behind the register where my grilled cheese was. The young man who was giving out orders then threw my sandwich in front of me without saying a word, even though he called out the names for all the previous orders. I asked if it was my sandwich and the woman said “uh… probably?”. So I asked why it took so long and why the three people behind me got their orders first. The man then said “grilled cheeses take longer”. So I then told him that the man behind me ordered a grilled cheese as well and his response was “well that machine takes longer than the other one”. It made absolutely no sense and they should have informed me if they knew it was going to take a longer time. Or if they forgot about my order they should have just told me so I knew what was going on. So finally I had my grilled cheese and when I opened it was extremely greasy and the cheese was not fully melted. It also had black crumbs on it, presumably from previous sandwiches from the machine. Meaning, they don’t clean their machines as often as...
Read moreThis used to be my daily go to place for a hearty breakfast while staying in Stowe VT. I was looking forward to returning after some 15 years but what a disappointment lay in store. There must have been at least one change of ownership since my last visit. I opted for the main cooked breakfast but “added” sausage. My breakfast turned out to be literally two eggs, 3 tiny link sausages (the frozen variety), and one slice of toast. No garnishes, jam, or such. I thought it must be the wrong plate when handed over - $11. Plus $5 for a small self serve black coffee. The young guy taking orders was generally clueless and looked like he hated the job. And, to rub salt in the wound, you get the electronic point of sale device stuck in your face at order time with tips starting at 20%, i.e., before you’ve even seen what you’re going to be served. There was zero service involved! Needless to say, I cannot recommend this venue too highly, and certainly...
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