Panera Bread — Restaurant in Summerville

During a recent visit to Panera Bread in Summerville, I encountered an experience that was as delightful as it was delicious, defining what a lunchtime outing should ideally be like. The staff at this establishment were a cut above the rest, setting the tone with their remarkable efficiency that did not go unnoticed. It was evident from the seamless way orders were taken and prepared, all while maintaining a bustling yet orderly atmosphere.

In a place where the bread is as much a staple as the coffee is for a barista, the staff's knowledge about their various bread types was impressive. Their ability to informatively walk customers through the textures and flavors of each loaf, bagel, and pastry on display not only showcased their expertise but also their passion for the products they serve. This expertise translated into an invaluable asset when it came time to order.

But it wasn’t just their efficiency or knowledge that made the visit memorable; it was the staff's ability to provide excellent meal recommendations. On their suggestion, I tried one of their seasonal specials, which was not only a satisfying choice but a delightfully curated meal that elevated my lunch experience. It was a harmonious balance of flavor and nutrition, leaving no doubt in my mind that their recommendation came from a place of genuine understanding of their menu and customer preference.

In an age where dining out can feel transactional, the staff at Panera Bread in Summerville brought back a sense of personal touch with their attentive and engaging service. This Panera Bread isn’t just a place to eat; it’s a haven for bread lovers and food enthusiasts alike, where one can expect to be guided to their new favorite meal with a smile. If you’re ever in the area and in need of a nourishing lunch that comes with a side of excellent service, look no further than this gem in...

I did a pick up order at 8:12pm. They close at 9. I used the app to let them know I was there. No one ever came to the car, I saw employees in the restaurant and assumed they might just be busy, so I waited. It got to be 8:50, and still no one came to my car, so I called.. I finally get my food, and they’ve forgotten my drink, no big deal, I let them know they, get me my drink. When I finally get home my Caprese sandwich (which I added chicken to) is missing tomatoes… All of these little inconveniences separate are no big deal! I get it things happen… It’s just so disappointing. If they were out of tomatoes or had already put them away I would’ve been completely understanding if they just let me know that. Also the fact that I saw people in there, they noticed my car and didn’t come to check and see if maybe I was curbside pick up order waiting on the counter is frustrating as I also work in restaurants. I love Panera, I eat it all the time, so this experience was super disappointing. I didn’t want to write a review on their app or call their corporate or whatever because I don’t want to be offered anything, I don’t want a refund, and I don’t want free food. I just want y’all to do better. Maybe care a little bit more about your...

Did a mobile order for this location at 8:04pm. Order as supposed to be ready at 8:14pm. Got a email that it was ready. Went in the lobby around 8:21pm, because the driveway line wasn’t moving and I had been sitting there. Plus when I got to the speaker, no one said anything. When I got in the lobby it took a person about 10 minutes to even acknowledge us. They were walking around on their phones and stuff not paying us at the register any attention. One young lady (I.P.) finally came over to help after another young lady asked her too, but she was already so busy cleaning the lobby. I don’t understand how come the people that was on their phones couldn’t help. It’s sickening. Around 8:45pm the young lady (I.P.) came to help us again. When she went checked, she stated my food had been sitting in the drive thru area. I told her that when the other girl acknowledged me that I told her I had an online drive thru order but the drive thru line was not moving/hectic. When I finally get home, my order isn’t even right and they closed! On top of that they put my bread in napkins! This is crazy. I will be calling them first thing in the morning. I want what I paid for! And thank you I.P...