Granier Bakery — Restaurant in Sunny Isles Beach

Ive never done this in my life..but I always get food there and my card was left on the reader by mistake. Then the cashier let the next person pay with my card ... clearly the person that payed with my card is not a nice human being. I understand mistakes happen. Nothing against the cashier i Get it. But when i asked for help with the 29$ charge, the manager made it seem like i was trying to scam them! And had a bad attitude right away even after the cashier told her i was correct and i had been there the day before. And told her yes she noticed she charged with my card! She askd for my info said she had to check the cameras. And told me to go back the next day ...so i went back and she wasnt there. Then when i called today she basically blamed everything on me telling me oh u left your card.. is your fault etc. yes i left My card in by mistake, but as a worker if u see someone pay with someone elses card you gotta use your common sense. How did she not see the guy she charged used the same card i used to pay?!!!! Ive been a cashier before and common sense comes into play in this situation . If she couldnt help me she couldve explained and atleast been nice about it, but she automatically made it seem like i was doing something shady and had a rude attitude .......At this point i can care less about the 29$ yall can keep the 29$ and maybe buy your very very rude manager a new attitude. Garbage customer service from her, and it sucks because the food is great! The whole staff is actually very lovely and nice. Including the cashier that took care of me that day. Wont be going back. U lost a good customer that always tips and went often, because of your extremely...

Walked in to a long line.  A hot tray of freshly made empanadas were brought out to the front while I was waiting on line to order. Waited about 10 minutes to be called to place a quick grab and go order. Asked woman at the cashier if the fresh batch of empanadas that were just brought out included Spinach? She went to inspect and said yes. I asked if they had fresh orange juice and she said no. So I paid about $4 for one spinach empanada to go and then proceeded to wait another 10 minutes and still no empanada in a bag to go.  I ask the cashier if she can grab the empanada and she looked at me like I was asking for her first born child and said I had to wait for all the food orders that need to be prepared first. Meanwhile both her and the other woman tending the cashier are picking up grab and go items and handing them to other customers. And even other customers were not receiving items they had ordered. This was a hot mess so after another 5 minutes of waiting (25 minutes total) I had to leave to get to an appointment with no empanada in hand as the empanada sat merely 4 feet away on the other side if the glass getting cold. I returned my receipt to the cashier and walked out. It was terrible service for something that should have taken no more than 5 minutes to order, pay and walkout with. I would not recommend this place at all!! Should have gone to the juice bar a couple doors...

The worst customer service in Sunny Isles. Yes, their croissants are undeniably good, but I’ve stopped going there purely because of the terrible service. It’s not a one-time issue—it’s consistent.

Every time I visit, the employees seem more interested in chatting with each other than attending to customers. Imagine standing in line for 15 minutes while they talk right in front of you, completely ignoring the fact that people are waiting. When they finally do serve you, it’s with an attitude like you’re getting the food for free, not paying $5 for a small croissant.

Today was the last straw. I went with my child, purchased nine items from the bakery, and even got juice for the kid. Despite spending a decent amount of money, I politely asked for a larger plastic cup so my child could drink the juice more comfortably. The lady at the counter refused, saying, “This is for cold coffee only!” Are you serious? It’s just a plastic cup! It would’ve cost them nothing, but instead, they prioritized rigid rules over basic customer care and kindness.

This lack of flexibility, combined with the rude and inattentive attitude, makes it clear they don’t value their customers. I’m done supporting a business that treats paying customers like an inconvenience. Great croissants alone are not worth putting up with such awful service. I’ll never go back, and I definitely won’t recommend this...