Today, my family and I visited the Wendy's at the corner of Lawrenceville Suwanee road and Celebration drive from 334pm until 415pm... It was your average Wendy's experience until I asked for extra cranberries, and the staff couldn't find them, the manager came to me and said "we make the salads in the mornings so they put up". Then my son goes to the restroom and slips on urine. I bring this to the attention of the cashier, who proceeds to laugh and tell the other employee that my son slipped in their men's room in urine. My fiancé asks for the manager and she brushes off the situation, my fiancé then asks for the GM, and she says she isn't there. Then a few seconds goes by and the GM comes out of the office, and said her employees wasn't laughing. By this point, my fiancé is on the phone with corporate. As a Hospitality professional, having been in the business as a General Manger for the past 17 years, I can tell you that no one cleaned or gave attention to the restrooms the entire time I was there, there was NO wet floor sign, and the general lack of concern was appalling. Corporate assured us that the District Manager would be calling immediately, but that hasn't happened either. TERRIBLE EXPERIENCE! RUDE! And ZERO PASSION FOR...
Read moreWendy's, oh how I long for Wendy's. It is an establishment that stands for one thing, and that one thing is greatness! Anytime I go into wendee I am very pleased with the atmosphere, and the Ambiance that said establishment provides. It is just fantastic, it brings me great joy walking in through those doors and smelling the greasy Burgers from that wonderful grid, that they call greatness. And don't get me started on those frosties, oh good lord do I love those frosties. Chocolate is my favorite! But I also really do love the vanilla! They are just delightful little cups of joy, I just love them. It brings me great pleasure to write this review for sat establishment! If I were you I would be visiting them today and ordering a spicy chicken sandwich no mayo no lettuce no tomato, a Barq's root beer, and a small chocolate Frosty! Oh my I forgot the chili, don't even get me started, I love it so much typically I use five hot sauce packets per one cup of chili and I am just delighted to tell you it tastes even better with those five hot sauce packets than it does with none. But it is still quite good with none, just saying. With that being said have a wonderful day, and thank you...
Read moreI had just gotten my wisdom teeth out so all I can really eat is soft foods. I sent my boyfriend out to Wendy’s for two baked potatoes. After not having them at two different Wendy’s (totally fine because stores run out of things all the time.) I call this Wendy’s to see if they have potatoes just so I don’t make my boyfriend go there for no reason. Phone is picked up by second ring I explain to the guy What was going on and wanted to see if he had any potatoes, he has two. Great! So I ask him to hold them (sounds crazy I know), because that’s all I can eat right now. He said he would be able to hold them until 9:30. Boyfriend gets there at 9:24 lady in front of him orders a potato. And sadly enough they sell the potato even though I was told they’d hold it for me. Glad I got at least one. I understand you need to get rid of food, but if a customer goes out of their way to call a FASTFOOD restaurant asking about food, then chances are they’re going to buy whatever they asked for. To top it off no apologizes were given. Customer service just isn’t the same anymore. Won’t be back for your potatoes!!
Ps. No sour cream or butter was given with my one...
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