World of Beer

Edited to add, WOB is fast to respond here and ask for you to reach out to give more info. I did, twice. Both of my emails were ignored. 🤷🏻‍♀️

We just visited Tampa for USF Family Weekend. I absolutely insisted on visiting WOB, because it was so amazing when we were there in August. Things were so off today that I was embarrassed at having insisted that we go. It was HORRIBLE! First was the wait. We waited for just over an hour for a table, although the place was half empty. Brooke, the hostess, was so pleasant and really went out of her way to try to find a table for us. There were plenty available, but they there were no people to bus tables so we just sat. And waited, and waited, and waited. I almost cleared it myself. When we were finally seated, it took a good 5 minutes before a server came and another 10 before we got drinks. Then, we were warned that the kitchen was backed up and there would be a long wait for the food. More waiting? We literally witnessed another table of frustrated diners just get up and leave while waiting on their food. At the time, the place was half empty at least. When we finally selected our food, we were told that although it was 1:45 (we arrived at 12:30), we couldn't order off of the full menu. They don't offer that until 2 and we had to order off of the very limited lunch/brunch menu. No problem. We t ried to order the chicken and waffle sandwich. Out of chicken and waffles. OK. Decided on wings (there is a sign on the table that on Saturday and Sunday starting at kick off, there's 99 cent wings). They're OUT OF WINGS. Fine. Burger it is. Asked if they at least had boneless wings. Yes, but they're out of Buffalo sauce. Huh? It's literally hot sauce and butter! How can you have a weekend wing special and NO wings?? Fine. We will take boneless with lemon pepper. The wait for the apps was great, we didn't wait long. The food though, took at least 30 minutes. At this time, the place is 3/4 empty. The food FINALLY comes and we're all starving since we've been there for 2 hours. We start eating and the people with burgers are annoyed that the medium burgers are over cooked to the point of being inedible. Charcoal. The tater tots turned to dust when we squeezed them. How infuriating! By this time, we're an hour behind for getting on the road to get home, and there is NO way we're waiting another 30 minutes to get new food. We asked for the manager. By the way, at this point, we still don't have the boneless wings. We asked for a manager. The wings come and guess what? They're WINGS! Over fried, but still wings. Amazing that they suddenly had those. The manager finally comes and we show him the bricks of charcoal they called burgers. It's upsetting that the chef thought they could put that trash on a bun and send it out. The manager offered no apology. He didn't even look surprised at the quality of the food! He offered to remake them and we declined so he said he'd take the burgers off of the check. Well, thank you so very much for not charging us for our inedible food. 🙄 Brooke was wonderful, the pretzel was awesome, the atmosphere is great, the chef needs a new job and the place is in need of someone that can manage the staff. Please fix these issues, I really like it there and I really want to return.