Issin Japanese Restaurant — Restaurant in Tamuning Municipality

My family visited for dinner, and had to wait over an hour for our main dish. When I asked the waitress when the food would be served, she replied, “Be patient.” I felt like she was ignoring me because I was a Korean guest.

When I finished my meal and asked her to clear my empty plates, she replied again, “Put it on the table next to you.”

I was really disappointed by the level of service that I couldn’t understand.

After paying, I called the manager and explained the two things above one by one. Thankfully, the manager was kind and called the waitress to apologize, which made me feel a little better. Still, I won’t go there again.

I especially recommend that Korean guests never go there.

If you have to go, absolutely avoid the waitress...

Staffs who work here are always on point! Teppanyaki Lobster has perfect texture, steaks are tender & juicy! So as the side veggies. I thought Japanese fat Moyashi sprouts were the best, but the Guam’s local sprouts they use at this restaurant which I had first time this time, was even better!! Thumbs up for local sprouts(& Daikon radish) farmers!! Also I like to mention that this place is well-Air Conditioned. Not too hot, not too cold. Usually inside of the teppanyaki restaurants are too hot for me. But not here. Very comfortable to enjoy...

I would rate the food dinner set 8/10. Environment is perfect for couple as well if you are looking for a quiet place to dine in. Also, just an appreciation for Ms. Lani who gave us indeed a good customer service. She offered us to take pictures and dessert. Although I see how tired they are from serving customers she still manage to smile. This is the type of service that every customer...