Cold Stone Creamery — Restaurant in Tempe

I usually go to this location with my wife as we live nearby. Every time we go there, its a very pleasant experience. Unfortunately, tonight changed that. My wife and I enter and there is a short Hispanic girl that is behind the counter. She didn't have a name tag on, which I'm sure after reading this, will make sense as to why she wouldn't. She asks us what we would like. I said "I'd like a 'gotta have it' of french vanilla." She didn't say anything and started scooping with attitude slamming the ice cream on the counter. She didn't smile at me when I smiled at her, and she had her ear-pods in, which is extremely unprofessional when serving the public in customer service.

She asked me if I wanted any toppings; now usually I have them put a lot of chocolate chips in because I love them at cold stone and they have never given me an issue about it. So I said I'd like a lot of chocolate chips. She, giving me attitude, said it will be extra. I have gone to cold stone for 10 years, and have ordered the same thing both from this location and across Tempe and Chandler, and never was told this before. Unfortunately, I was told this with attitude to boot. I asked her not understanding why, and she said the first scoop is free, but the next ones are extra. Again the attitude was ridiculous and I started to get pretty pissed honestly. I said, "No I'm good just do the normal then." She, with more attitude made my wife's and when we checked out, she looked at my wife and said "have a good night" disrespectfully not saying it to both of us.

To boot, the ice creams came out to just shy under $20. When I paid, they asked for a tip. So, they want a tip, $20 for the ice cream, and extra for the toppings? Ridiculous.

I think its ridiculous that people in these types of customer service positions are allowed to both come to work with attitude and ear-pods in their ears. I won't be coming back to this location because of her. I don't waste my mental health with people who obviously want to spread their...

With our first time visit, they rushed us out of the store without having to enjoy much of our ice cream. Not even expecting them to make us feel rush and have us stayed outside with unjoyable experience of ordering specialty waffle cone ice cream. Never again here. Only less than 2 mins the store closes and rushed us to go outside and the young girl says we are closing in a poor vibe attitude disclosure. How does coldstone creamery at this particular location has done this?

Taste of sweetness turns to saltiness with a bitterness rushed out the door. Couldn’t even finish the rest of my waffle ice cream due to the feeling to rush out the restaurant after barely 2 mins of closing time. I’m wondering if now all of coldstones are exactly like this when it comes to closing. Employees lack the sense of understanding first time customers at this particular location. They forgotten how who is first... the customers or themselves as employees before the customers? Unrelatable. Don’t know they will change their attitude but likewise attitude is everything: this one choose a poor attitude. One way to ruin first timers here at this location. Not sure if this is really the norm for coldstone...

Most of the Cold Stone locations I've been to are pretty great. The staff is dedicated and customer-focused. Unfortunately, this is not the case at this location. Today, (June 4, 2025 @ approximately 4:15p) I walked in and waited for Ariana (sp?), to emerge from the back. Hopefully that is her name, she was not wearing a name tag. Description: brown petite girl, with curly hair worn in two braids, w/ acne on her cheeks. I requested a Founder's Favorite with half pecans/half almonds. It appeared she only folded the ingredients in a couple times, then called it a day. It looked like vanilla ice cream with a glob of brownie in the center. I let her know it wasn't mixed in. She basically said, it is supposed to look that way. I said, "You seem like a nice girl, but I hope you do a better job in the future" then I left. I paid $11.33, for disrespect in the form of ice cream. Two out of 10, would not recommend. Thank you for reading...