Taco Cabana — Restaurant in Texas

The absolute worst customer service I have ever had. We ordered a beef birria quesadilla, 5 steak tacos, a small queso and chips, and 3 drinks in the drive thru. We waited 20 plus minutes and watched others get their food before us who ordered after us. I went in to talk to a manager and this kid who was the manager just asked if I wanted a refund. She never identified herself as the manager until I asked nor was she dressed like a manager. She did not apologize or ask what she could do to make it right. If the first thing she goes to is “refund” that tells me this is not the first time this has happened so it is easier to offer a refund then try to make it right. Tells you something about the management of this store. I told her no I did not want a refund I wanted my food and then I asked for a business card for her manager and she looked at me like she did not know what I was talking about. She went to look for a business card and came back and said there was not one. I told her to write it down on paper and once again looked at me like she had no idea of what I was talking about. The dining area had about 8-10 people waiting on food for about the same time as we were. Needless to say I walked out without our food and am now disputing the transaction with Chase.

The service here has always been bad and slow, but this takes the cake. Needless to say, we will not be coming back. Summerwood needs restaurants that provide great customer service not ones like this Taco Cabana that seem not to care about their customers. I hope someone at the corporate office reads these and looks into this store as it is not doing anything positive for...

It never fails that when I go to the taco cabana in Summerwood, they completely either mess up my order or the food is absolutely terrible. I decided to give them another try and what a mistake. I have been watching the commercial on the Carna Asada bowls and it looks so delicious so I thought I’m going to have my husband stop and get one for me. When my husband got home, he ordered the tacos and I had the bowl and the meat was so dark and dry as if it had been sitting out for hours. When I called to speak to the manager all he would say is, they’ve change the meat and that’s why it looks dry. Never offering me something else or saying i’m sorry you feel that way. I even told him to meet on the commercial doesn’t look like that so that’s false advertisement. All he said was, I’m sorry ma’am that you don’t like the way It looks or taste. I told him sir. It’s not only dry but it’s absolutely cold as if it’s been sitting there under a light all day and he could care less. Don’t eat at the Taco cabana in Summerwood in North Houston because you will be very disappointed. On top of that, my husband said it took for forever to...

Horrible customer service!! Shift lead rude af!! I was waiting 15 mins for my food just for it to be giving to me cold I opened my taco it smelled like mint so y’all know what I thought yes someone spit in my food because I did have a attitude cause they messed up on my order and when they handed it back it smelled like mint I said no ma’am refund please !! Do not go here to this location always under staffed always always giving customer cold food if I wait 15 mins at least give me hot food but no not here the shift lead was rude some lil African American girl look to be between 19-22yrs old she needs customer service training the Hispanic male was just laughing like something funny but we will see what’s funny when I contact corporate about this location I guess this is why it’s always never busy because their so rude!! I rather drive to the Sawyer Heights location where your food is fresh and customer service is A1 but I live 2 mins from SummerWood location but I won’t return here ever again check y’all food before leaving this location!!! This location a...