Baskin-Robbins — Restaurant in Atascocita

My boyfriend ordered a cake online for my bday which I pass this location after work to home, so I offered to pick it up. I went in picked up the order he placed and get home and he says the candles aren't here. (yes, he should have told me he got candles but when you place an online order you SOULD get EVERYTHING you ordered) He ordered 2 packs of the 24ct candles. So the next day I go to either get the candles since he bought them or a refund. (we have plenty of kids can always use the candles for later birthdays) There is a young girl as well as an older lady mid 30's to 40's in my opinion. Very RUDE I told her my issue and she said well did you ask for the candles I said no my boyfriend placed the order I wasn't sure what he got besides the cake. She rudely said well we don't put the candles in the freezer with the cake. I said look I just a refund or the candles all that was unnecessary. I DO ONLINE ORDERS ALL THE TIME. It is their responsibility to make sure the order is fulfilled in my opinion. So, if you do an online order this is a warning they do NOT check to see if they fulfilled the order, they just get a name grab the cake and you are out of luck if you ordered candles and don't ask for them. That rude lady could have handled it better. A simple sorry you may get the candles would have been just fine since they lack the capability to...

Worst experience I have ever had at a Baskin Robbins. I have been eating at this establishment since I was a child, probably over 30 years. My mother and I always ask for the banana split in a cup and have no problem with it being made. Have gotten it made at this location. Tonight I was told no they could not do it. She asked did I want a Banana Royal, I said no a Banana Split in a cup. Same thing but with 3 scoops of ice cream. She says no again. I'm sitting there baffled and just said back to silence that I am reporting this to corporate. I see they have many bad reviews at this location and it's sad because Baskin Robbins is such a beloved establishment and they are tarnishing the name with this horrible customer service. I mean who tells a paying customer No?? They need to train the managers and employees better before they get shut down. It happened to Carl's Junior. This location is in Summerwood on W. Lake Houston off Beltway 8. Very...

I have been going to Baskin robins for over 20 years and recently I had the worst customer service experience I’ve ever had in history. I bought a quart of ice cream and they gave me the wrong ice cream and then said that I could not switch it for the correct one. They refused to give me their names and refused to give me the store number. The stores location is:

12712 W Lake Houston Pkwy Unit A Houston, TX 77044 United States

They treat people so wrong. The lady I was on the phone with said she was the store manager, General Manager, and the regional manager. They made me and my family feel so uncomfortable I really feel like never going back there again. The rudest experience I’ve had in customer service. Then I tried calling and they hung up on me and never answered the phone again. Poor service. Very disappointment in a company I’ve been going to for years. They should...