Sonic Drive-In — Restaurant in Toledo

The main reason why I love going to Sonic is their Slushies. Nothing is more enjoyable than a sweet, icy cold Slushie after a long day. HOWEVER...the Sonic located on Secor Rd has been without their Slushies for the last THREE MONTHS. Since early May, this Sonic has posted a sign that states that their Slushie machines are broken. In fact, I asked one of their employees what was the problem, their response? "Well the first machine has been broken for a lot longer, but the second machine has been down and we can't get the parts to fix it."

So let me get this straight...you have a product, one that is not unique to Sonic, but is extremely popular, and you've made no effort to repair not one, but TWO Slushie machines for over THREE MONTHS??? I am completely flabbergasted at the idea that for summertime, a period of the year where you'll make money hand over fist in sales for this thirst-quenching beverage which is perfect for summer...and you've made no effort to replace the parts to fix these machines?!? I've stopped by this location almost a dozen times, and every time I ask...the Slushie machine is STILL broken.

Shame on you, owners of this Sonic location. Shame on you. I could go to a another store, which I will not name, and get a similar icy beverage, but I CHOSE to go to Sonic, in the hopes that you'll have your Slushie machine fixed, but time and time again, you've chosen to not fix it and you're losing money...easy money. I doubt that it is due to the inability to find the parts necessary to fix this problem...and that just means I'll spend my dollars somewhere else...but I'm sure I'm not the only one who has chosen to do that. I'd frequent the Sonic in Oregon, but it is too far out of the way to drive there, even if their Slushie...

It’s as bad as everyone is saying, the problem is one doesn’t usually check Google reviews for Sonic because it’s a national chain that you think has decent standards. Struggled to find a stall that actually worked & wasn’t in pieces, once I did, the app wouldn’t let me put the number in. Fine, not their fault. But then I pushed the button and waited so long to get a response. Food came out quickly after, but not my drink. She mumbled that she would “check on it”?? Check on it? It’s right here on my receipt. So I wait a good 5-10 minutes… in that time I watch an employee go to her vehicle, and the same employee I had spoken with take food to another customer. So I wait a minute and when I realize she’s not coming right back out with a drink, push the button again TWICE because they did not respond to the first. (Mind you, at this point there is no one in the drive thru. I’ve worked in food service, I will give loads of grace to a busy place!) She finally answers and sends the same girl back out with my limeade, saying “sorry, we’re really busy” ??? I can see you aren’t that busy. Then the real kicker—NO ICE in my limeade! This is SONIC ice we’re talking about! People come here for the ice. Not one single tiny cube. Maybe if they’re employees weren’t allowed to wear ear buds at work they’d pay closer attention to customers. This owner needs to get a handle on things. And yes, I’ll be filing a complaint with cooperate since clearly the manager or owner doesn’t pay any attention to these google reviews. Also tried to call the location to no avail. I’m 34 years old and this is the first time I’ve ever written a bad review and tried calling a restaurant...

Shut it down and start over. Nothing here works. I suspected the employees are trying to game service times by clearing orders before they made them- but enough reviews mention broken stalls that it might not be entirely the employees’ fault.

We waited twenty minutes after our kiosk said our food was on its way to get our food, and they brought the wrong number and type of drinks. When I told the employee it wasn’t the right drink she told me “No, it’s yours” like I somehow forgot that I ordered a bright blue drink and not two sodas?

The shakes we ordered using the app (you have to use the app to get a discount) literally never came. The screen displayed our order status, then said they were on their way, then…. Nothing. We figured it was going to take a bit longer like our meal. Nope.

After half an hour my wife went inside and they shrugged, said it “never came through”, and handed her two completely melted, totally inedible shakes. No apology, no refund, no offer to remake them. That’s just what money and patience...