Denny's — Restaurant in Tomball

I have tried to give this location a try multiple times over the last couple of years and it’s been terrible each time. A couple of years ago, I was told by staff that they were received a new manager, and that the person who took over no longer allowed any substitutions… I mean none. I used to go to this place multiple times a week and after this happening a few times in a row, I pretty much had enough. It would be simple things like, wanting to sub my eggs for something like grits, or swap aside item. And always told them I was willing to pay a substitution charge. They refused. Eventually, I stopped going. Recently, my mom wanted some breakfast, so I gave it a try again. She’s elderly, and was going to order the omelette off of the seniors menu. It states it comes with bacon, but she wanted ham. We asked the waitress if we could do that, and told her we would be willing to pay for the ham. She went and asked, and came back and said that the manager said absolutely no substitutions. You could tell she felt so uncomfortable saying this, because at first she was saying it shouldn’t be a problem, but came back and had to give a different answer because of what she was told. Then one of the men sweeping the floor about two feet away interrupted her and very rudely and said no, that you cannot sub for anything. This blows my mind. I don’t know if any other locations where you can’t swap something out, especially if you’re willing to pay for it. It wasn’t like we were asking to change a piece of toast into a hamburger or something. We just wanted to change the meat that came in the omelette and were willing to pay for it. We told the waitress that we knew it wasn’t her fault, but that we were leaving, walked out and won’t ever be back. There are too many other breakfast options in Tomball to have to deal with how rude they were. And maybe I feel different. If this was a one time thing, which is why when this happened a while back I didn’t go leave a negative review… But I know this has been happening for the last couple of years because it’s why I stopped going...

My daughter and I went to this location on Easter Sunday at approximately 11:30AM. They were busy but not slammed. There were no people waiting and several empty tables, booths and the 1 person sitting at the counter. I actually had to literally get in the hostess face for her to acknowledge us because she didn't and kept staring into space. We asked for a table and she sat us at a booth and when we protested, she just stated that we could just sit anywhere we wanted, so we picked up our menus and silverware and proceeded to a table. My daughter ordered a smoothie and then a milk shake but was told they weren't making smoothies nor milk shakes because they were expecting a heavy crowd and didn't want to be delayed with making smoothies or milk shakes. I asked who the manager was and he was pointed out to me by the waitress. The manager walked around the cooking area, the counter and the waitress area while stood around looking over the restaurant. He never walked over to any table, greeted any guest or approach any table to make contact with any customer. He could have been making smoothies and milk shakes for the day and been useful there. My point is that smoothies and milk shakes are more expensive to purchase with a higher profit margin and they aren't free for refills, so this was a very poor business decision to not offer these products even though they are more money makers, instead I ordered coffee and my daughter ordered a soft drink with free refills. After getting a second refill on our drinks, the waitress finally took our order. The food had a funny tasted to it. The eggs and ham had a dishwasher soap taste to them. I don't if this was coming off the plate or if it was just those 2 items because I wasn't getting the taste off the other items on my plate. Needless to say my overall visit to this location was terrible and I will never return, which I think its a good thing they...

Visited store 2/20/2023 I will never come back to this restaurant again. The employees and manager are getting more rude, and making changes to the menu from time to time as they feel. What I ordered last time, I couldn't order this time. ( instead of regular toast, i wanted french toast, (additional charge, is fine) my granddaughter (age 4) order the Jr grand slam, and wanted pancakes instead of toast. When I told the waiter he brought the Pancakes. The service was awful. The waiter and manager delivered our food to our table sat it down and then looked at us and said "I'm sorry wrong table." They left the tray on our table and delivered the plates, plate by plate to the other table. We waiting 1hour for our food. And only had our drinks filled 1 time. My granddaughter was crying and saying she was hungary, the employees told my granddaughter rudely that her food would be there shortly. Which we were there way before the other table. My granddaughter was sitting with us in the corner booth, which has a square spot with laminate on it. She was sitting on it, causing no problem we were right there with her, and the waiter came over and rudely told her to get down that is a health violation.

When I was giving my receipt, I noticed I was charged for the pancakes as extra. I questioned them and said I asked for the pancakes the first time but wasn't brought them. The manager was called over and argued with me and said that I ordered the toast and I did not. So this time she took it off. It isn't my fault the waiter wasn't listening 100%. I also wanted to use my 20% with my husband's trucker key tag from Denny's and was told that they don't except that key tag. Never never again will I visit this restaurant, RUDE, HATEFUL AND DISRESPECTFUL. I rate this restaurant NEGATIVE STARS.

Employees. - NEGATIVE stars Clean 2 stars Service - NEGATIVE stars. Attention- ...