Sarku Japan — Restaurant in Torrance

I placed an order through the Sarku app from the Del Amo parking lot, then went up into the food court to pick up my order. When I got there, the store was closed! Why would the app allow me to place an order with a closed store?

When I got back to the car, I Googled the Sarku Contact Us number and called it. A voicemail message immediately came on and said no one was available. I left a message stating that I want the charge to my credit card credited. Two days later I get an email saying that "Sarku cash" will be added to my Sarku app account. I replied and asked if my credit card will be credited as I asked, as I presumed that the cash added to my app account was for my trouble.

Not getting a reply for two days, I followed up with them. They finally responded and said they will credit my credit card instead (which is what I asked for in the first place). The Sarku cash was not added for my trouble.

This is too much grief over a fast food meal and needless to say, I won't be returning to Sarku. As soon I as see my credit card credited, I'll uninstall the app and go back to...

My order number was skipped, and I was waiting for only ten minutes so I waited on the side to speak up to give them time to finish my order but it never came. After waiting about almost 25 minutes with more orders coming out ready, I went back into the line and pulled out my receipt and asked about my order, the person who took my order looked at the person at the register and my receipt and then me like I was stupid or something and he asked me what my order number was and I said 70. And he said 72? 69? Or something like that and I said no, seven. Zero. As if the order number and my whole order isn’t on the receipt that he had been staring at and like he wasn’t the one to take my order. And then after about two minutes of just looking at each other and myself he got my order together in like 5 minutes. Food was okay but service is not worth it, first impression wasn’t good and won’t be...

I googled this restaurant today and saw it closed at 9pm so drove over at 750pm. I was with my kids so i walked by and asked employees what time they closed to confirm. The lady at register said 9pm but that they take last call at 8:40pm. I said okay I’ll be back. I set an alarm on my phone to be back at 8:20pm. At 8:20pm I’m at register and she says “oh no we’re closed”. I was like “huh? I asked you earlier and you said last call was at 8:40 and she said no i said 8:30pm and i showed her my phone and I’m like it’s 8:20 i set an alarm to come back and everything. All she said was “oh we need time to clean”....