Rick's Nutmeg Grille — Restaurant in Torrington

My mom and I are fairly regular customers. Today we stopped in to lunch and were served by what was obviously a new waitress. She was young, and very nice, but her listening skills left a lot to be desired. I ordered chicken salad on wheat bread (not toast) with no tomato, and was served a chicken salad on toast with tomato. I sent it back, and it came back on very stale, dry bread and the tomato still on it. It was warm, and the chicken salad tasted rancid. Needless to say, I couldn't eat it. When we asked the waitress to bring a box to wrap it up, we told her to leave the plate so my mom could finish the fries, and we would just wrap it ourselves. She said she could do that and then picked up the plate and walked away. Again, listening skills. I complained to the cook about my problems with the sandwich and was not offered to have it taken off the bill, a fair cop, considering the sandwich was inedible. I don't think we'll be going back...

Food was alright, this area suffers weirdly from terrible diners, so this one is automatically better by default. It appears to run by a quiet Spanish family, they don’t go out of their way to be friendly but they are otherwise pleasant. The server is usually a younger Spanish man or an older white lady depending on the day. The man is very quiet but the lady is what you’d expect from a traditional diner waitress. The service is acceptable to very good in both cases

The food itself leaves much to be desired. The ingredients are a very poor quality, like they were bought at the local Aldi’s supermarket. The cooking itself is above average, I just wish they’d source better ingredients. For instance, a deli slicer and fresh cold cuts would literally change the face of this business. This clearly must upset some people because it is frequently empty, even during the busy breakfast and lunch hours. It’s a shame, it could do so...

You are in the wrong place if you are looking for customer care or food. This USED TO BE the best place to go for breakfast. The owner and staff and food were out of this world. TODAY - new owner, completely new staff. Horrible is the softest way I could describe it. You could probably live with bad service when the menu and food are good. You could do vice versa - bad bad food but good people. Ah ah - no way here. Everything - my kids this morning refused to eat their pancakes or French toast, my wife hated her egg whites and the oatmeal for me was nothing but water. Again, if you think anybody cared you are sadly mistaken. Bottom line - you are better off just about...