I was charged twice (2 cleared charges 24 hours apart from eachother- not pending charges) for food I pre-ordered (called to place an order for a later time and gave them my cc info). Called to discuss the duplicate charge and was told the manager would be contacting me back soon since they weren't in. When I called back 3 hours later to see why I hadn't heard back, the worker informed me she had passed on the info but her manager stated it happens all the time and it's the bank's fault. I requested the manager call me back to discuss further, but they never did. I had to file a fraudulent claim with my bank.

Update 6/15/23: Per your response, you still don't seem to understand the issue, which is not surprising in the least. I was charged twice. This has nothing to do with a hold or a pending charge. No bank would file a fraud claim for a hold or pending charge. The fraud case is still on going. I will update once that concludes. Regardless, your customer service skills are abhorrent and I hope all your customers are as diligent as I was about checking their bank statements after ordering through you.

Final Update 6/18/23: Result of fraud case- Doc's refunded duplicate charge to close claim. I hope people look at the timeframe and realize you wrote your response after you had already issued the refund. If you didn't do anything wrong... why'd you refund the money and then claim it was just a temporary hold? Stay vigilant people! The owner has zero integrity.