Rachel's Mediterranean Grill — Restaurant in Town of Cheektowaga

I went to Rachel’s around 6pm we ordered 3 bowls , one was a chicken souvlaki with lettuce. We were asked what we wanted in our bowls when we were saying what we wanted the girl asked what kind of onions we said raw she told us it was 75 cents for onion and 2 dollars for tabouli . They gave us huge attitude during the whole service. When asked what kind of lettuce I wanted I told the girl romaine. Then she asked what protein I wanted I told her chicken , isn’t that what you get when you order chicken souvlaki.. the girl pushes my bowl down to the other girl but then uses my bowl for an online order and starts putting all this stuff on it that I didn’t ask for, so the other girl goes to ask what I want in my bowl and I tell her that was my bowl but the other girl now used it for an online order, so the girl makes me another bowl and puts the other lettuce in it instead of romaine and gives it to the other to start putting the stuff I want in it but then I tell her that bowl isn’t correct she says why what’s wrong with it I tell her it’s not the right lettuce she gives me attitude and says we’ll did you ask for romaine I said yes, so now another bowl has to be made . She asked me what I want I told her . When we went to pay for our order I was asked by the cashier what I had I told him a chicken bowl, a chicken souvlaki bowl and a chicken shawarma, the girl who made our bowls takes over and tells me no there is 3 chicken souvlaki, I told her well there shouldn’t be and tried to tell her what we ordered then the original cashier says to me with an attitude it doesn’t matter there all the same price, I said well then if there all the same price why did you ask what we got. Worst service ever .. Will never go back to this location. Oh and by the way went to a different location a few days before and was not charged for onions or tabouli… I will make sure to never go back there again, will go back to the location on Sheridan very nice there and...

poor service and bad owner of company! Please don’t find a job there! On Walden ave! I have reached out to the owner of the company and he said to come for an interview and when i got there i have been waiting there for like 15 min until he actually came and when he did he asked me like 4 questions then said i got the job and told me to go to training the next day, when i got to training the next day i was there for like 4 hours until he called me from the job phone and told me that i can leave and he will give me my schedule on Saturday... it’s been 3 MONTHS NOW and i still never received my schedule so if he didn’t want me to work for him then why say that i had the job at the interview🤔 and if you didn’t like my work and you didn’t want me to work for you, you should’ve TOLD ME THAT instead of lien to me telling me that you was gonna give me my schedule on Saturday... i have been calling up there almost everyday to find out what’s going on and the employees will always give me the same response! It’s either he’s never there or they don’t have his number (which i know for a fact they his employees has his number) it’s been 2 months and the owner decides to call me asking me if i had found another job yet and my avalibility. I told him no i have not found another job yet and that i was available everyday at certain times then he said ok and hung up and never got back to me once again!!! Like tell me what it is!! And tell me what it aint!! Don’t tell me that i got the job then never contact me!! Don’t tell me that your gonna give me my schedule then never give it to me! I’m grown do i really got the job or that was a lie?? P.s there tacos and wraps are DRY and they barely give you any SAUCE and there pita bread is...

so i went to the Rachel's on Walden ave...not the new location but the old location that closed and re-opened. I ordered a kids bowl, because I wasnt really hungry, I also dont eat at Rachel's very often but wanted something different from my norm...im not familiar with their menu, and the guy serving me didnt tell me there were any limitations, so I added everything I wanted onto my bowl. Also I ordered fries. The guy serving me wrung up my order and it came to 15.95. For what I ordered it should have been in the 10.00 range. So i asked him why. The manager comes over and very nastily explains why its so much. I agree, say that your server didnt say that i couldnt have extra sauces and more than 3 toppings...had he said that I would have ordered differently. He said he would take off the extra toppings and told me my bill was $14.00. FINE. I paid it and looked at the receipt. They charged me for Greek fries ($6.75), when I ordered regular fries ($3.95). No big deal. I was right...the price didnt seem right. The manager comes back over with an attitude, and re-rings my order. Never apologizes, or tries to make the situation ok. He just has a nasty attitude, so i picked up my bag after he hands me back my card, and knock over the tip cup (which I had already put a tip in). I turned back to pick up the tip cup, and he yells at me. SO now im angry and proceeded to tell him that his attitude and customer service suck. That his employee should have explained their policy while serving me and rung up the order correctly and this wouldnt have been an issue!!! I WILL NEVER STEP FOOT BACK IN THIS LOCATION!!! And I will tell everyone I know...