Jersey Mike's Subs — Restaurant in Town of Clarkstown

I’m giving 2 stars simply because I have had good experiences here before. BUT, today at around 11:30am I encounter a very rude employee who I believe is the manager there. He was an older man in the late 60’s probably. Guy has a huge ego and thinks he is smarter/better than customers. Firstly, I was ordering 2 sandwiches. I started with my sandwich and I didn’t hear him say “anything else” since it was loud. When he made my sandwich he said “anything else” and I said “yes”. He then goes “that’s why I said ANYTHING ELSE before”. Umm okay? Then when I proceed to tell him my second sandwich I was reading from a phone so I said “whole wheat on ummm regular” so I fumbled my words a little. He knew exactly what I meant but instead replies “on a regular? What does that even mean?” Again no need for this attitude!!! I kept my mouth shut and we moved onto the toppings. I mentioned early on that I didn’t want bacon on one of the sandwiches and I heard him ask if I wanted something on the sandwich, thinking he meant the bacon and I said “oh no thank you no bacon” and he replies “I didn’t say bacon I said mayo”. MORE ATTITUDE FOR NO REASON!! Finally after this, a man had a small child in front of me and requested a cookie with that meal instead of chips and the cashier said “you have to ask the boss” and pointed to the rude guy making my sandwiches. The rude guy then said “that’s fine, but figure it out next time”. Pardon me??? It’s a child! Also, when we opened our sandwiches when we got home they were awful. Barely any meat and toppings and DRY. He’s very lucky I held my tongue during this entire encounter because no one deserves to be treated this way coming to get a SANDWICH. I’m not sure if I’ll return to this location again. If I do and he’s the guy making my order, I will likely leave or wait for...

I must give kudos to Will at the Nanuet location. Ordered two sandwiches via the app for Nanuet pickup. They were filling a huge catering order and unfortunately a sandwich size mistake was noticed AFTER we got home. I called to see if I could get a portion refunded, but due to ordering via the app, that was not an option. Will graciously offered replacement food if we came back to pick it up. He was sweet, understanding and MORE than made up for the mistake. Went above and beyond! He took an annoying customer situation and completely turned it around. I understand it’s not easy to work in a fast food place and please everyone, but Will gave me confidence to come back here again and again. These sandwiches are so fresh and delicious! Thank you so much, Will, for your understanding and commitment to making your customers happy. That’s the way it’s done!!! Also, LOVE ❤️ Jersey Mike’s many charitable...

Northvale is a much cleaner and professional establishment. I’ve worked for both stores, and the cross contamination at Nanuet location is sickening. They don’t change their gloves after handling raw chicken and beef steaks. Lettuce sits for days at a time and even turns brown. You have customers asking for fresh lettuce often from the line. Lettuce and tomatoes are kept under the meat case, where meat droppings fall. Cheese is kept in the same drawer as raw meat. And when these things were brought to the GM’s attention, He did nothing. Also there was recently a theft of over $100. The GM refused to check surveillance and said he would take the money out of tips to compensate for the money stolen. So there is still a thief working there. Very poor standards. Hopefully they can get someone who knows how to safely and properly run a restaurant, while also being fair to...