The Urban Hamlet — Restaurant in Town of Eastchester

The first time I dined at The Urban Hamlet I had a positive experience. I called today because I wanted to do a birthday/baby shower celebration during brunch and I couldn't seem to locate the menu on their website. The website appeared to be down. When I called, a person by the name of Fransisco answered. I asked him if he could tell me where I could locate the brunch menu online or what the options for brunch were on a Sunday. He insisted that the brunch menu was online, and I told him I couldn't seem to access it. He then told me he couldn't help me and hung up the phone on me. I called back and asked him why he hung up on me and told him it was extremely rude for him to do so. I tried to tell him that all he had to do was tell me that the menu "was online," however, if I couldn't locate the menu then the options for brunch were XY and Z. That would have been the best approach he could have taken, however, I could not even get a sentence out when I tried to speak. He was speaking over me the entire time and it became extremely frustrating. He was loud, spoke fast, and was not listening to anything I had to say. When I finally was able to get a word in, I asked to speak with the manager and he told me that there was no manager around. He told me that there were only 2 waiters running the restaurant- him and someone else and that everyone else was gone. I asked for the managers name and told him I would contact the manager/go in person to speak with the manager because I cannot believe the way he was treating me over the phone. He told me I was having a bad day and then went on to speak to me in a negative tone. He repeatedly told me the reason he hung up was because he has no control over the online menu and that I could speak with whoever I wanted to speak with. After an 8 minute unnecessary phone conversation, he then told me he would send me the menu via text. I told him to please not send it because I no longer wanted to celebrate anything at this restaurant. He...

Came here for lunch recently and sat outside. Food took a very long time to come out which in my opinion, really shouldn’t have, considering it was very early in the lunch hour and there was literally only one other table seated, however, food was decent. My main issue was with the server. I don’t know his name, Hispanic guy, white beard, was very inattentive, forgot a drink we had ordered, never really came to check on us at any point before or after receiving the food. I also saw him go to the side of restaurant in plain view to smoke a cigarette which wasn’t very appealing to smell or see, as you are dining outdoors. Why he felt the need to smoke less than 15 feet away from where people were eating, while working is beyond me. With that said, the bill came and I noticed he short changed me. When I brought this to his attention, he became defensive and somewhat hostile making the excuse that he rounded it up and offered to give me pennies which he claimed was all he had! I shouldn’t have to ask a server for my change and if the restaurant truly only had pennies then this is unacceptable. I told him that I did not want pennies and just wanted the correct change that I was entitled to. I also said if you are going to round it up as he put it, then do it in the costumers favor. This seemed to visibly annoy him and after more of just an unpleasant dialogue and back and forth with him I gave up. Just completely unnecessary considering he was in the wrong and it was truly and uncomfortable interaction. I just felt the way he acted was unprofessional and unfortunately, because of his behavior it ended up effecting his tip which was still more generous than it should have been. This interaction truly soured our experience and has made me very reluctant to want to return to this establishment, which is a shame because I have enjoyed their happy hour and bar area in the past with other staff members being very friendly and...

Server was rude and we left before even ordering as he kept ignoring us.

Response: If that's what the server said then his attitude makes a lot of sense. We don't have the need to come into your restaurant to get "as many mimosas as we can" lol. We said it was fine because our thinking was we can get at least 2 rounds while we eat so we should be fine to get the special vs regular drinks. One round to start and one before it closed to have with the food, Can't see what's so wrong about that? If it bothers your server that people try to get value for their money then that's another thing. If you don't want people to get a special then don't offer it.

We were there for literally almost half an hour and he never came back to take our food order (probably dragging it out so the special was over which was not even the reason we were calling him lol), but imagine being at a place getting ignored while trying to order multiple times calling different workers when the restaurant is not even busy?. We kept calling him to actually order food :), not more mimosas. If he would've come to our table he would've known that but he never did, instead he kept "trying to serve other tables" that were not even calling for him lol.

He was rude and that's why we left. We can read, we saw that the special was until 3pm and he even informed that in a condescending way stating "it won't go until 5pm" It was never our intention to order mimosas after 3pm nor it was drinking "as much as we can" in literally half an hour. We just ordered one round lol. Dude was having a bad day and took it out on us which is fine, everyone has bad days, But don't comment here saying we're trying to drink as much as we can, its just simply not true. It was his choice to not charge us, we would've paid to not owe this...