Topps Bakery at Bronxville — Restaurant in Town of Eastchester

Kind of conflicted. Ordered cake a week; give or take, prior to my daughter's 15th BDAY in person. The young lady who took my order wrote down the usual info to write on the cake and asked me what color icing. Decided to go with a pink and blue mix the way they had it on one of the donuts and paid in advance.

Picked up cake a day before my daughter's birthday. Different young ladies there. When shown the cake the icing was in blue. I told them that isn't the color I asked for as she is a female and what was the sense of writing it down prior? She went to look at the order slip and never bought it out to me, so I don't even know if they even had it after the cake was made for verification. She apologized and offered me a free donut. For spending 35+ for a cake to have it written on in the wrong color they could have offered me something else versus a donut; a hard one Btw! Overall the next day my daughter didn't care. She loved the cake and it was very chocolatey (Brownie Cake) but the service staff needs better communication with each other and better customer service skills. Ppl want EXACTLY what they paid for and deserve a better apology or outcome when they mess up. I didn't make a stink about it but they could tell I wasn't 100% satisfied and in the business of food/desserts it matters how your customers feel (I traveled to this bakery when I have others I've used and decided to support their business out of my own town as well as others) and for what I paid I walked out of there feeling like they didn't care at all that they didn't give the customer ALL they asked and paid for. For people who are very particular for any occasion something that small could have messed up a vision for the special day.. GOOD NOTE: The bakery is clean, parking wasn't that bad but can be for that location, and the cake was...

I wish I wasn't so disappointed at this bakery after just one visit as I usually only review a place after a couple of visits. But my first-time experience just quickly deteriorated in just 10 min. I was happily greeted by a young girl as soon as I came in, but this was probably her very first job. The bakery offers a large variety of goods so I was scanning what was available. As I requested one thing, she would say things like, "Well are you gonna get anything else here (as in, this section) before I move on?" and "How many things are you gonna get?" Honestly, everything looked old and stale so it was hard for me to decide if I should bother. But, I wanted to help a small business. By the time I made my way to the register, I saw a sign that mentioned buying a gift card for local first responders, listing the area precincts, fire departments and such. Finally, something appealing. And gifting is a habit. As I was waiting for the girl to finish ringing up my 4 items so I could tell her to add on 10 gift cards at $10 each, I simply asked how they got the gift cards to the departments listed. The girl said, "Honestly I don't know. Come back and I'm sure someone else can answer that.". Although I'm in the area every week, I live in NYC. So.....no. I think she got nervous at there being a line. But that was a flippant answer. After 30 min driving home, I open the box of pastries and see she didn't even put lining. And I was right....

I’ve been going to Topps Bakery for years, I even had my first job there ten years ago. I am saddened on how it’s changed, for the worst. There was a review below mine that included pictures of how dirty/unkempt the displays were. I went today, and it still looks the same. The trays of cookies and mini jelly donuts used to be perfectly filled, the holidays would transform this place as well with pretty decorations.There used to be a variety of related holiday things to buy, such as special holiday designed cookies or chocolates. Today, the cookie trays were messy, not filled and there was less than 1/2 a tray of mini jelly’s at 8AM. The mini jelly’s used to be a staple, not sure if it still is today. Separately, the staff used to be so friendly. But this year, I was barely greeted (let alone a smile) and just felt overall disappointed with the service. The young lady helping me seemed less than pleased to be helping me. This place was a gem and my favorite bakery to go to but now, it’s turned mediocre.

Edit: I forgot to mention one thing. I’ve tried calling them yesterday and this morning (during business hours) and no one answered the phone. I had to cross my fingers and head over there today and hope that they had an apple pie available...