Paradiso — Restaurant in Town of Hempstead

Let's be clear. I have been a customer to this place for probably about 15 years now. Not the least expensive pizza place and not the best. However they have some really good specialty slices. Let me explain the low rating. I went in on July 6th 2023. The gentleman behind the counter was helping another customer. Although she ordered, he kept a casual conversation going for about 7 minutes. He never looked my way. He never said one moment. And while there were three other men behind the counter, no one came to ask if I needed help. He smiled in her face, thanked "Debra" by name and turn the other way. Not once the be even look at me. Another worker came past me tapped him on the leg and asked him to take me. Mind you this person had walked past three times looking at the counter. Never once addressed me as a customer. Now he's addressing me after being prompted. I looked at him with a surprised look. He looked me by returning my look as if it was funny. His following interaction was cold, short and not welcoming. It's not my typical experience to wait and be ignored in here. That's why I didn't leave. However, I will leave this review. I'm hoping it is because it just was a bad day for them and not because there was a black man waiting to be served.

I have included photos of both men as well as the pizza if you're interested. I informed my 6 year old son who was present that we will spend money...

They make great pizza. I found they were lacking in Customer service they don't have trays to carry your food. I was using a cane and had my 85y/o aunt with me who left to use the restroom. We both had a slice and drinks. There was no one to assist to carry the food. The area for eating a slice was full. The server were NOT all busy but no one helped. I asked the guy behind the counter to call someone he looked at me like I was crazy Shrugged his shoulders. So I put the slice of pizza and the two drinks on the Dividing wall. Needless to say one the drinks fell and all the workers just looked at me. One of the Customer came over to assist. I had to call one of the workers over to clean up the ice and drink on the floor and the table I hope they had this moment on video. I'm no stranger to the store I worked in a close by nursing home 20 years ago after graduating from nursing school and I've always enjoyed going into this place but not on this day and it's very sad. Unless you are sitting in the in dining space to be served...

We love their pizza! Is it the best in New York? No, but it's pretty good. It's not too greasy and the crust is pretty yummy too. We love their Margherita pizza...fresh mozzarella, tomato sauce, and basil. A definite winner.

Went back à few times, pizza had some misses. There is a lack of consistency. One night, I ordered a Margherita pizza and it was so soggy that we couldnt eat the whole thing. Then, one night I ordered a soup and it was delicious, but the next time I tried it was absolutely disgusting. I told the cashier about it, showed them the full bowl, he made a snarky comment about my daughter seeming to enjoy it. My 4 year old daughter was lifting it up with a spoon and dropping the globs because she tasted it and it was so disgusting. He still charged me for the nasty soup and I'm just not going back there. Pizza on Fridays in a ritual for my daughter and me, but me need a spot that is consistent...