Sonic Drive-In — Restaurant in Town of Henrietta

I have given the Jefferson Rd Sonic 3 chances. They failed every single time. 3 strikes and you're out.

My first visit, I sat in the drive through line for 10 minutes waiting to place my order. By the time I got to the speaker I was so annoyed I decided to go down the street to McDonalds instead.

My second visit, I sat in the drive through for at least 5 minutes before some guy came on the speaker and told me he'd be right with me. Another 5 minutes I had to call out because I thought he had forgotten me. His response was "We're really busy, you'll have to come inside." There was less than a half dozen cars in the parking lot. I told him I chose drive through for a reason and I wasn't coming inside. He let out a disgusted sigh and said "Alright, what do you want then?" as if I were an inconvenience. I placed my order, pulled ahead and waited another 5 minutes. Nobody even came to the window to acknowledge the car at the window I was behind. I hadn't paid yet, so I pulled around the car at the window and went down the street to Wendy's.

Today was my third (and final) visit. I ordered and paid in advance on the website thinking that would be quicker and hopefully less aggravating than my prior 2 visits. Nope. The directions on the website said pull into a stall, push the red button and they will bring out your order. I pulled in, pushed the button and waited 5 minutes with no response before backing out and going to the drive through lane. I sat in the drive through for another 10 before I was able to tell the speaker I was there to pick up an online order. The girl working the drive through was very cold. Did not offer any apology for the wait or even a pleasantry like "How are you today?" All I got from her was "What can I get for you" and "Ok, pull up to the window." That was all I got. 12 little words. My food was thrust out the window at me and then she disappeared back into the building without another word. I spent 15 minutes of my lunch break waiting to get my food, then after I got back to work to eat, the order was wrong!

This location is the slowest, rudest, most poorly run Sonic I have ever been to. I would never visit that location again, even if the food were free. Which is a shame, because the food is delicious. But this location always leaves me with a bad taste in my mouth (pun only...

Ordered on the app and pulled into a Bay. Service was quick and friendly. I asked the server about a certain desert, and she said she could take the order instead of me putting it into the electronic board. However, she got the quantity wrong and we did not get enough of what we ordered but we were charged accordingly which is fine. That's the only reason this did not get 5 stars. The service is always friendly and quick

UPDATE 11/18/20 Well we came here on a 1/2 price shake night that I received an email AND an app alert for. It said, please mention "SHAKE" when ordering. So we pulled up to order and said, 'hey we're here for the 1/2 price shake special'. The girl said - that's only for our EXPRESSO (yes, that's what she said) shakes - the 2 EXPRESSO ones. I asked her - so you can't use them for classic or master shakes? She said, NO

Knowing there's more than 1 way to skin a cat, I pulled off to the parking lot next door and got on my SONIC app (which I shoulda done in the 1st place) and ordered my 5 shakes at 1/2 price. We drove into a stall and shortly an employee came out and told us they ran out of peanut butter. [HOW DO YOU RUN OUT OF PEANUT BUTTER??] Like, FOR REAL? And how she said it - total lack of concern or empathy - like 'whatever'.

So we gave them the alternates and then she came back out with our shakes. As she handed them into the car, one of the tops came off, and some of the shake started spilling out. That should have been my first clue to double check them. I was able to get the cup lid back on. The next shake was ok as we got it, then the 2nd to last shake, the top totally came off and we spilled a quarter of it into the car. Freakin ridiculous. I asked her for some napkins - she was like, 'lemme go get you some', and I asked her to remake our shake, which she did with no issues.

It was a total hot mess. No apology, nothing. The customer service at this SONIC was atrocious, coupled with running out of peanut butter, and not honoring the 1/2 price at the drive thru - if your staff doesn't know, that's on you - the management. Just terrible. But unfortunately, we enjoy SONIC from time to time, but with that being said, I'm not sure it's worth ever going back!! Sad, cause we really like...

First visited 6 months after 2016 opening here in Henrietta, NY. Slow service there then, and maybe more forgiveable now as post-COVID, but many other disappointments. Tried the app hoping to speed things up for an 430pm ASAP pickup before rush hour started up. Got there within 10 minutes of ordering. Didn't help. App info didn't show correct info regarding stall numbers on ordering screen, so pushed the order button. Finally found a number sticker high up on a pole almost behind the high top of the screen. No answer anyway. Waited 10 mins. Person that pulled into a stall after me also had no response. Finally pulled into the drive-through lane as a couple of cars moved through there as I had a disabled & vulnerable passenger with me. Employee asked me to pull up to the drive-through lane (already there?) but guessing she meant to say drive-through window. Slowly walked out part of my order in a tiny bag, I asked her about the last sandwich that should have been larger than the small bag, and without comment slowly walked back to get it. Handed it to me, again without comment, and not bagged even though package was half cellophane, and open on one end. Ice cream products were great, but 2 of 2 food items are nothing to bring us back, and one roll was near burned (picture is a little darker) and had an unexpected condiment on half. Mayo on a cheese steak? Really? I confirmed not a regular addition on the menu and that I didn't mistakenly tap a radio button, and according to the app it would come in a packet if I did. The app needs work, too, to match the location. Ordering takes you all the way through to check out before it will tell you items are not available at this location. After many attempts to order, this location doesn't serve onion rings, or in any way hot fudge (really?) or caramel. Or maybe just a truly bad way of saying out of stock. Sorry to say it will probably be quite a while before trying again. If ever. And this is from one of whom has been serving the public as worker or management, or as admin to a crew, for 100% of employment history but way too many strikes here from...