El Conquistador — Restaurant in Town of Mount Pleasant

our experience at this restaurant was poor. We were excited to have found an Ecuadorian restaurant. FIRST, we never got served any water and cutlery when we arrived . Food was bland and our orders delayed; when served, we were given plastic forks and knives wrapped in napkins . When we asked why were we given plastic cutlery, we were told that the silver cutlery had not been washed because there is no one at the kitchen to do so . Omg! ALSO, their menu is very limited .labs they do not make an efforts to substitute or give sides. They did not have the traditional and popular dishes. I had the pargo fish in oven. The fish had no flavor at all. I had to add some salt. The “fresh” juice was powder mixes or it was mostly water . LAST, the place was not kept clean . A table behind us was not cleaned after the customers finished . We had a table full with dirty plates the whole time we were there (we were there for about 2 hours). There were many other waiters hanging by the counter but we did not see any of them doing an effort to clean the tables and pick up the food from the floor they had food all over; A plus, our waiter was nice! She really tried to deliver good service. Although she was not very knowledgeable of the...

5:00 pm 9/22/24 I ordered two dinners. The waitress informed that the faucet water is brown and I should order bottled water. I shared that if the water is brown NYS regulations should be informed and the restaurant should be closed until they cure the situation . I cancelled my order of pescado encebillado. Waitress said that the fish was cooked this morning in clear water. I shared that’s even worse because it is not freshly cooked but leftover fish - again I stressed I did not want my order to and would pay only for the tostados con queso, fritada, coffee and batido and bottled water. I literally lost my appetite . Either (1)this waitress was pressing with compromised water unfit for consumption to manipulate more water bottles purchased or (2)the restaurant should be closed because with brown faucet water to cook and wash dishes it is unfit for the public -I’ll phone the management Monday for a response. This was a very unpleasant and embarrassing experience to invite my two guests to an Ecuadorian restaurant that I wanted to try for the...

La verdad muy decepcionados con la comida: Tuve que pedir que me cambiaran el jugo de “naranjilla” ya que no tenía sabor. El ceviche estaba insípido, pescado sin sabor, los tostones de paquete y blanditos… parecían viejos, lo comimos por el hambre que teníamos; la carne estaba durísima; cazuela de mariscos incomible, estaba fría, sin sabor y nos la querían cobrar diciendo que nos comimos la mitad cuando apenas la probamos… pedimos una SOPA de pollo y cuando ya estaban todos los platos en la mesa nos dicen que no hay, por lo que nos ofrecen un consomé por cortesía… igualmente al final también nos lo quisieron cobrar. Cuando pedimos hablar con el manager, la camarera no quería llamarlo por lo que le tuvimos que insistir. Finalmente el manager vino y nos quitó la cazuela y el consomé de la cuenta. A pesar de todo, el resto platos estaban aceptables, y los demás jugos también. La atención fue buena y el manager muy amable.

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