Cilantro's Mexican take-out — Restaurant in Town of Southampton

This is a place that has changed hand multiple times and yet I’ve loyally continued to patronize the establishment throughout every transition. The most recent iteration is Cilantro. So I have been a patron for over the 20 + years that I have lived in the area and I have never been treated so rudely by any merchant in this community. I called in a takeout order of a burrito with extra steak as has been my same order over years. I even emphasized that I want to be sure that it included extra steak and I had no problem paying for it. The man who took my order that he “got that”. I arrived picked up my food, asked again if it included extra steak, got some extra sauces, paid for it and took it home. When I cut into the burrito, not only did it not have extra steak, instead it had extra rice and beans to simulate that it had extra meat. I immediately reached out to the merchant to tell him that there had been an error and I was willing to send a photo or video as evidence of, the order being incorrect. He then said, I could drive back and they would make it again. Clearly that is unacceptable as a customer I should not be inconvenienced because of their error. I should not have the inconvenience of having to spend extra gas because they made a mistake. I said I wanted to have my money back at least for , the extra meat that I paid for and didn't get. He said “no problem. I will refund the money”. I waited on the call until the money was refunded and instead of the transaction concluding at that point, the merchant rudely said, and I quote “it has been reversed and don’t call back here again.” As if I did something wrong.

Talk about bad customer service! If this was an employee, he should be fired. If this was the owner, you won’t stay in business long.

But one thing is for certain: hey don’t have to worry about me. Not only will I not call back there again, I will not go back there again. I will also make sure that everybody that I know who patronized them in the past knows exactly what occurred. I don’t pay good money for...

I love you Cilantro's, I really do and I'm not knocking you because I understand it's hard to find staff right now, but... I ordered the veggie fajitas for the first time. Now normally when you order fajitas you get the base of onions, peppers and sometimes other veggies then you get a pile of protein. I prefer just a pile of veggies on top of my base of veggies. You can see in the picture that I paid $14 and got onions, not a base of veggies and then a pile of veggies on top but just onions and a few tiny pieces of peppers. My friend ordered the salad with cilantro and Pico. By the time we walked back to our boat she realized there was no cilantro or pico and I got a plate of onions. They were gracious to make another order for me with more veggies but I have to be honest, still not much for $14. Guess I'll stick with the veggie tostada which was AWESOME when I had it in 2019, the last time I...

Had the chicken burrito, which was quite good, not the best I've ever had, but very good. Would give 5 starts but the kid behind the counter was a bit rude and was speaking to me in a a tone that suggested he didn't understand why I was even in the restaurant and wanted me to leave. Asked what else was on the burrito (menu doesn't say except for choice of meat) he literally let out a quiet sigh and listed off the ingredients. Ordered my food and he said, let me check how long.... Gonna be 15-20 minutes. Asked to pay after I ordered and he said "you pay when you get it". I can't just pay now? I said. "You pay when you get it" and walked away. Food came out in like 3 minutes and payed literally 1 minutes after I asked to pay earlier. Good food....