Grindstone Coffee & Donuts — Restaurant in Town of Southampton

Hi I’m 16, just so you guys know your getting a teen’s input lol. I think I left a review for Grindstone once on a separate account, but I’m doing it again because this place really is amazing! I’m a regular and come in a lot. I usually get a large hot chai and sometimes a cinnamon sugar or Boston cream donut. (I miss the churro donuts they haven’t been around in a while. You guys should bring them back 👀😂) I hate seeing the few negative reviews left by tourists over the summer, because the staff are super nice and honestly if they seem like they’re being rude, consider how much stamina a job in the Hamptons during the summer takes! You only know once you’ve experienced it 🙋‍♀️Also, I’ve had some really nice conversations with the staff about hair and other things. One time I actually got the wrong drink (it was so loud that they couldn’t hear exactly what I said, not anyone’s fault at all) and they actually sent someone to run over the drink to where I work (provisions) 🥺 it was really sweet. It meant a lot to me because when I realized it was the wrong drink, I have really bad anxiety and I didn’t want them to have to make another especially in the rush of the summer, so I told them it was alright. Yet they took the time out of their day to make the right drink and dropped it off at my workplace for free. It absolutely made my day. Also, their sandwiches are good too! I don’t get them as often, but still are super duper yummy! Anyway, this is a great business. I used to live in NYC and often go there a lot and honestly, I don’t think any coffee shops I’ve been to there can compare. Keep up the great work and don’t let rude customers get you down!! Donut Gem of...

UPDATED REVIEW - I have to say I am very glad that I gave this place another shot! Last time I got their matcha latte they were new at making it and it honeslty was not the best. This time around.... WOAH! You can even tell in the pictures I posted with this review how awesome they are! They taste just as good as they look and I was very pleased at the updated recipe/technique in which they make their matcha lattes. No clumps of matcha, not too watery and had it a really genuine flavor! FYI it is not sweetened however so if that's your thing just be sure to add some sugar before you leave. Another cool aspect of this place was that the day that I went a woman was giving tarot card readings in the corner. Definitely stop by here if you are in the area and want to get a great drink while walking around the lovely town of Sag Harbor. Amazing job Grindstone!!

FIRST REVIEW I really wanted to like this place, this is the second time that I have been here. I got my favorite drink the green tea matcha latte. While it was beautifully presented, I cannot say that it was good by any means. The drink was extremely watered down and tasted like it only had water in it rather than milk. The taste of the matcha itself was awful and there were many clumps that I kept swallowing which was not pleasant. Maybe the machine they used was not working properly and gave the wrong proportions for the drink? I don't know, all I can say is that it was not...

Follow up: After receiving the response from the owner of Grindstone to my review below, I need to clarify that our visit was on Tuesday, June 26th and we were the only customers in the shop which couldn't have been "the singe busiest day of the year". I agree taste is definitely subjective. I suppose quality for price could also be subjective. I live in Westchester County which is just as expensive as Sag Harbor and I have certain quality and service expectations that simply weren't met. I also agree that everyone deserves a second chance so if we are ever in Sag Harbor again we will stop in again. Thank you for your response to my review.

Wow, really disappointed. I was told they had the best donuts I would ever eat in my life. I really should have managed my expectations better. Really expensive and my classic donut was just plain inedible. My daughter and her friend, 10 and 11 years old, were unimpressed as well. The place was clean, we felt like we were interrupting the day of the people who worked there. I guess I have to remember I was in Sag Harbor but I feel like that shouldn't...