Noodles and Company — Restaurant in Truro Township

I knew I was on very short time during my lunch. As a result, I asked how long it would take to get my food. I shared my concerned. I was told that it would only take 2-3 minutes. I waited and waited and waited... then I told the cashier that i would need a refund because it was taking too long. She left the cash register and went to the rear of the store to talk to her manager. She literally was back there for more time...which caused me to further wait. Once he came out he wanted to ask me questions and he said there was a process. I shared that all I wanted was a refund and I did not have time to explain or answer questions. He proceeded to continue to ask me questions and wanted to create a dialogue; he then handed me a coupon so that I can return for a complimentary meal. However, I just wanted a refund. He kept walking back to the food board to see if what I ordered was completed. I did not have time for that. He was not curteous nor mindful of his customers. He was very self centered and SLOW. When it was all said, he finally opened the cashier drawer and gave me a cash REFUND. The service was terrible because of his lack of consideration. Their uniforms were dirty and the kitchen was nasty. This is my first time writing a review for any company and unfortunately I have to do it for this one. Because of their lack of consideration for timeliness, I was late getting back to my place of...

I enjoyed going here a week or two ago. Great Employees amd great food. I have ciliacs disease a1000 my options are very little but the mac and cheese that i got was great.. Then they added shrimp and grilled chicken to it which set it off with the cheddar cheese. The only piece of advice i would give to them is to educate the employees on their gluten free choices. I understand that there is always a chance of cross contamination.. That's on my choice to come there. But please understand what it means for people to have ciliacs disease. It's a really important matter. It took almost 15 minutes to order inside because the cashier isn't educated on their gluten free menu items and people with ciliacs disease. Other than that, she was very friendly and did a good job. Let's go managers!!!! Educate your people!! If your going to offer gluten free items and prepare the meals for people like me, then i think it's vital that your staff is educated on the subject. Because it decides of I'm going to be sick from eating there or not.. Like i said, i know what my chances are but its easier for me if everyone knows the importance of gluten free and ciliacs.. Thanks... And thanks for the phenomenal meal.....

I’ve seen a rapid decline in this place over the past several months. We ate there regularly for quite awhile but have sadly decided not to return even though we’re big fans of the brand. At this particular Reynoldsburg location the cleanliness has slipped, service has become slow and confused, and the mistakes plentiful. The last visit was a culmination of all these problems that we’d started to see. The place was really dirty and not just from a short term surge - I’m talking dust and filth building up. Took around 20 minutes to get our order and then it was completely wrong and partly missing. Waited another 15 minutes to get the correct items and never did get the garlic bread. No apology, no offer to refund for what was never received, etc. I felt sorry for the kid that was obviously not well trained so we just let it go. Any place can have a bad day but this has been a slow moving train wreck...