Spectrum Store — Local services in Violet Township

(Understand I TRULY HATE SPECTRUM, but the apartment complex I just moved from offered 2 choices for internet/cable: AT&T or Spectrum. But, I DESPISE AT&T MORE THAN SPECTRUM, so plz keep this in mind as you continue to read this...) Coming into the store, my arms were full...4 floor clerks, not one came to help with the door or my load. One acknowledged me after I used my foot to get inside the store. After I unloaded my equipment, I handed her a copy of my bill, she STILL ask me questions that's on the bill...SMH! TOP IT OFF...she then tells I have another piece of equipment to return (which I do not). Giving me the serial# says for me to turn it in or I'll be changed. She did offer another option, after I told her my thoughts on her announcement, to call Spectrum Equipment CS and turn in my complaint. Which I did, spoke with Larry. Found out in March 2023, I was sent another modem to replace the one that wasn't working (its also the one I sent back thru the UPS store in March). Larry sent in a equipment ticket & said I should have an answer in 8-10 days. Meanwhile, less than 24hrs later, I have received 1 text message and 2 emails about this missing equipment. 1 of the emails said from Offline Customer Support says they have been trying to reach me. 1st-time I heard from any Spectrum services. Really if I CANNOT STAND SPECTRUM 🤬why would I keep anything that's belongs to them? The answer is...

I’m really sick of spectrum’s customer service. When I first ordered internet service they added on tv in a very sneaky way. They said you have a free trial of tv, but never said it had to be cancelled or anything. Then I moved to a new address, and they added on tv again, and it took an hour long call to get it removed, but they still charged me for it the first month.

When we moved addresses, I called a week ahead of time. They mailed the equipment and then once we got it, we had to call them to find out they needed to schedule a technician to come out and hook up the house. It was almost a week wait for the technician to come out. Why couldn’t they have determined that when I asked to move the service? I asked them to turn service back on at the old address and after three transfers and two hours of waiting, they said they couldn’t do it.

Finally, they tell you to go to a store to drop off the old equipment. You can’t just drop off the equipment. You have to sign in and wait in line for an hour. Would be better to mail it if you can.

Every step of the spectrums customer service requires waiting for stupid long amounts of time to do the most basic tasks. The only time they don’t make you wait is when you first order.

I’m highly considering switching to...

Terrible waste of time. Customer told me I needed a router. The rep offered to mail it to me. I decided I could just pick it up at this location. First you have to sign in, okay get that. However some people would say they just had a question and then they would be helped even though they came in after those of us who signed in. Then when it was finally my turn, the rep that I got insisted on correcting my terminology for the equipment I was trading in for the new router I was supposed to get. I told him that I was sent in to pick a certain router which they did not have. I was given another modem, which is what I was turning in for the router. Waste of time. This whole ordeal started when I tried to cancel Spectrum Internet because I was not getting the speeds I was supposed to get, and the customer service rep that I spoke with talked me into sticking with Spectrum and a new router would help with the speeds. After the experience at the store, I think I will go ahead and cancel after all since I'm still having the same...