McDonald's — Restaurant in Tumwater

McDonald's is a family known restraunt internationally. This means all denominations, people understand the replacement request when receiving items as they are pictured. As most McDonald's are a franchise, at least 90%, consumers are detered when complaining because there is no corporate office to speak to nor a live employee above the franchise location. After being hung up on by management, that would rather argue about cold, soggy food and the receipt presented instead of a solution, I decided another review was necessary. At 7:11 a.m. this morning, my disabled friend took the time to purchase myself and child breakfast. After arriving back home realized, not only was everything grease logged and smelled of days old oil, was cold, and like chewing on rubber. The kind of rubber you found yourself knawing on at the end of a pencil in high school and I graduated in 1997. It is possible that I'm holding expectations of this McDonald's on Capital Boulevard to a different HACCP standard but after the $25.00 was spent I assumed it wouldn't be a problem to replace the items that were not to be consumed publicly, for fresher product. Back in the car again, then ridiculed by management staff in front of other impressionable employees by stating the other sausage patty was not presented on receipt number 1221 and if he wanted to replace said $2.00 sausage he needed to pay again. The receipt was not returned. Sadly, I didn't eat this morning as this picture displays the second round of hashbrowns from grease drenched food. Now, I'm not saying that McDonald's food is healthy by any means, but if you are paying for food, you have an expectation that it can be consumed. Pancakes for my disabled child were great, orange juice perfect, but the overdone and old oil tire rubber food I'd spent my time earning, couldn't be cooked correctly, then to spend the next two hours (bill would be $55.00 now) looking for a phone number, not eating, wasting valuable time to only get hung up on having people be ridiculed over, plain ignorance. Your franchise management is incompetent and rude. I will be reporting this to the BBB and since we both were held to the $2.00 item standard of your employees negligence maybe you should team up with T-Mobile Corporate and tried to sell me another phone plan and line with no contract solution or rationale at the end, drive-through. Oh I mean, there is nothing we can do. Please don't eat the food here. Do not attempt to discuss a solution with morning management at this location. Employees and service of this nature make your entire...

Went in one day with a mobile order and waited at the counter for about 10 minutes before anyone even acknowledged me. Mind you, there was literally no one else even standing around. Oh, except for the employee that walked up and cut in front of me to order her food. After the kid at the register was done, helping her, he went to leave, and I got his attention to let him know that I needed help also and that I had been waiting there, and this female employee that had gotten her food gave me a dirty glance. At that point, I was so over getting my food from them that I canceled my order and contacted Corporate to share my experience. Their manager reached out to me with a phone call and promised me a free meal. I just went in to get it, Buried in the drive-through and she had the nerve to tell me that I needed to go inside because she “needed time to look up my name in the book”. Granted, it is a Friday afternoon, but it’s not 12 o’clock, it’s 2:20 PM. And, this was literally two weeks or less ago. If they have that many names to look up in their book , they are not just having issues with me. They could definitely use some lessons in customer service. The McDonald’s on 93rd Ave. in Tumwater is stellar and they get my complicated orders right every time! so that’s where I am taking any of my McDonald’s business and I suggest you avoid this location on Cap Boulevard. I don’t want to forget the one Kind employee at the front counter, who tried to assist me after it was already too far gone. She was a young, white gal with curly blondish hair. She was so helpful, the only person there keeping this place from being a waste of space. Just keep it simple and go to a different location (If heading, south, 93rd Ave., McDonald’s is the best I...

Took my kid here to grab lunch, just the two of us. The cashier seemed nervous and talked quiet but we got our order in a sat down at a table. My kid went to play in their obstacle course thing they have now and I waited at the table for the food. The same guy that cashiered for us came out with our food and mumbled something that sounded vaguely like a question in my general direction. As I turned around to see what he wanted, he set our food down, and retreated back from whence he came. A couple minutes into the meal, I realized he didn't give us any sauce packets - he asked us which we wanted when I ordered and we asked for a couple different ones. And there was no straws for my drink. I went back up and asked for the missing items. The guy (same one) swore when I told him what we were missing then went and grabbed the items for me. When I got back to the table, I realized we were also missing the drink for my kids happy meal. So I had to go back up and ask for a drink. The guy gave us our missing drink.

Seriously? C'mon, this isn't that hard. Basic customer service. Whoever brings the food out is the last line of defense....