Marketplace Café at Nordstrom — Restaurant in Upper Merion Township

Food is actually very good, but the service makes the experience miserable. Somehow, they created a food delivery model where servers are not incetivized to serve. You select your food and drinks, pay and tip upfront. After that you take a receipt, find a table and hope that someone decides to come over and look at the receipt to bring drinks and to tell the kitchen where you sit. A kitchen runner will eventually bring food, when drinks will show up is anyone's guess. Because the tip was collected up front, guests are just an inconvenience to the servers. A take a number to the table model would be so much simpler and more efficient. A shame, because we actually liked the food, but it took 45...

The quality of service at this location has really gone down in the past year. The last two times I dined here, the experience was subpar. The server only came over to take the receipt for the order and brought out the drinks. She asked us if we wanted bread and butter but it never came. She never came back to check in how our meal was or to refill our drinks. They also used to give out those chocolate mints at the end of your meal which I’m guessing they don’t do anymore. Please train your...

Food is ok. All the people working there generally don’t care about your order. It takes forever for them to bring out water and food. Sometimes when you order take out it would just sit in the kitchen and after you waited 20 mins for a simple salad, you ask one of them to check on your order, they bring out your order right away from the back. It was probably sitting in the kitchen for Ren mins no one cared about...