Altitude Bar and Grill — Restaurant in Vail

This is inside of the Evergreen Lodge. See my review of the Lodge. The patrons here are smoking indoors and blowing it inside of the building at/near children. Unacceptable and zero accountability when confronted.

Response to owner: check Saturday evening 9/14/2024 around 8:30pm. Two women dressed up for the nearby Oktoberfest event exiting the bar into the main lobby. Also when they went to the restroom in the lobby and exited around the same timeframe. You can see one of them putting stuff up to her face and immediately blowing smoke out. I’m sure when you investigate yourself, you typically find you’ve done nothing wrong. How it goes. We will be staying elsewhere in the future due to this situation. It’s not your staff I’m upset with, it’s the other patrons. Having a gymnastics competition during an Oktoberfest celebration and housing both parties at once is a major oversight for promoters and sponsors in the area. I’m not the only parent who witnessed it and was upset by it. Probably just the only one who said something publicly. A few of us discussed it in the gym and have decided not to participate next year if the events are scheduled at the same time. We witnessed a fight in front of the gym between intoxicated parents on Saturday afternoon and multiple drunken incidents with patrons of the nearby restaurant and shop district. Exactly what I want my children...

Honestly I’ve come here a lot recently and I’ve had the same sub-par experience each time. The girl waiting us, (something with an L maybe? Lindsey? Lydia? We’re not sure because she’s never given us the time of day) seems horribly overwhelmed and incapable of providing even the most basic of services. Most recently, we were ignored for about 15 mins. We finally walked up the the bar to ask the girl behind the bar for some menus and a drink. She was more than helpful and took our entire order. The food came out and we had no silverware. Bar girl again helped us out. Our second round of drinks, we again had to put on our masks, stand up, and walk to the bar to ask for. Then here’s the kicker - the lady serving then had the sheer audacity to approach our table and start bad mouthing the bartender to us, mind you, the only person in the entire establishment who has actually helped us. It was beyond unprofessional. She seemed to be attempting to wait on 10 different tables while the bartender had a mere 4 seats and was covering for her left and right. I hope they share tips because this women did not deserve a cent of our money. And next time (if there’s a next time), we’ll be waiting for a...

If you like waiting long time for drinks and unfriendly bar staff who ignores you - this is the bar for you!

Visited this bar on 12/12 and I had 2 beers. After bartender made last call, I stood at bar for 10 minutes trying to close my tab but bartender had his back turned, completely ignoring everyone while he was doing something on his computer (this was a common theme of the night; folks being ignored and waiting extended durations for drinks. They weren’t even that busy). I finally got tired of waiting and being ignored so I left. The next day, I checked my bank statement and see he charged me $150, despite only having 2 beers.

I called the bar yesterday to ask for an itemized receipt to find out what I was charged for but was told to call back in on Thursday to be able to speak with a manger, Joel. Called back on Thursday to speak with the manager Joel and he was rude and rather unhelpful; telling me I “probably bought drinks for other ppl” and directing me to reach out to his accounting department via email. I suspect Joel was the bartender working last Thursday.

Joel - if you hate your job and your customers so much, do everyone a favor and plz go find...