Cold Stone Creamery — Restaurant in Warner Robins

This location is pretty good, other than running out of Butter Pecan every now and then. I am a member of My Coldstone Club and after every $50 spent I receive an award. I also got a buy one get one for my birthday. This brings me to the one star they got. I went in with my email "BIRTHDAY" coupon and the manager on duty rung me up. She apparently was not the store manager because she did not know how to fix my problem when I brought it to her attention. If you order a "Gotta Have It" for $5.49 then the second one should be free just like the birthday email coupon states. This lady looked at my coupon that clearly gave half off, and somehow gave me $2.62 off. Now you don't need a math genius to figure this out. When I brought it to her attention immediately after I had paid...she asked me to call tomorrow and speak with the manager (she was the MOD). I also called the Coldstone customer service on 1/11/2019 and filed a complaint and received a reference number. Here it is 13 days later and NOBODY has even attempted to contact me. I love Coldstone but right is right and with the lack of urgency to address my issue, DAIRY QUEEN is looking really good...

On Saturday, June 7, 2014 I walked into Cold Stone Creamery at noon time on a Saturday. Not a soul was in the front room. A chirpy young woman said, "Wait a minute, I'll be right with you," then went back to socializing in the back. Mind you, all I came in there to do was to buy a pint of ice cream. One minute turned into 10, then 15, while she and the crew continued socializing in the back. They could have been in a meeting...but even when that is the case at my job, we drop everything to help the customer. Needless to say, I put my pint of ice cream back into the cold storage and walked out without buying anything. If this is their level of good customer service, I'd really hate to see what their poor customer service is like. There are several ice cream shops in town. I won't be back, and will tell others to look elsewhere. P.S. The ingredients list of the ice cream was also filled with artificial crap. I will stick...

I was in cold stone creamery in Warner Robins, ga and there was a real nice lady I asked her what her name was and she told me Natalie and she seemed to be running the store by herself. The owners wife was standing there demanding ms.Natalie to hurry up and wasn’t even helping her all she wanted to do was run to the register to check customers out. I leave a one star rating because everyone expect ms. Natalie is very rude and will get your order wrong. There was a gentleman a few people in front of me and Natalie was helping him getting his order right and no one else was helping Natalie at all. I seen two other people in the store at the time. I sat in the store to see how things were going to go and a group of cheerleaders came in and Natalie and a young lady not sure of her name but they were the only ones helping...