Cold Stone Creamery — Restaurant in Wasilla

Tldr: staff can't be bothered to acknowledge customers or say "be a moment"

Really desperately needed to use the bathroom. Husband was going to order ice cream while I went, however found that the door needs a key. While waiting not a single "we'll be a second" or any form of acknowledgement was made after what felt like an eternity (was really only like 10 minutes...but that's still a long time when three employees are all right there and looking at you just rudely not acknowledging you) Realizing that the time waiting should have been spent getting to the next nearest bathroom, and if I waited any longer I would poop all over the...

Timing was perfect and the order was spot on. What didn't work was the composition of the cake and ice cream itself. The picture shows two layers of chocolate cake and uses the plural form "layers" to describe what you're ordering. What you get is essentially one thin pancake of cake at bottom and an inconsistent layer in the middle. One piece we cut had no middle layer of chocolate at all. The cake, now half-eaten and in the freezer, has no chocolate cake-layer in the very middle...only the sides. The kids called it out as a bad deal! Since we"e paying a premium price, we expect a...

My three year old son wanted one scoop cotton candy cup with marshmellow, he took one bite and he did not liked it. We then proceeded to ask a replacement ice cream and the girl told us she could do it and we could toss it in the garbage, and so we did. Only after we tossed the ice cream she asked the manager on duty If it was ok and the manager said no. So we ended up paying 10$ (10$!!! Absolutely expensive considering the quality of the ice cream )for one ice cream. Customer service was awful, won’t be returning and I would rate it 0...