Cafe L’Appetito — Restaurant in West Chicago Township

The employee by the name of Arty who I believe is the manager/recipe guy is beyond rude I always come in here hoping to have a great experience and every time I leave very upset. When he is asked of anything, he just gives you the most disgusting attitude and stare before he gives it to you. Today I handed Arty my money for the order and I held my hand out to receive the change back but instead he placed the change down rudely on the counter and not in my hand as I held it out. He is is overly rude and disrespectful some of the other employees that work there are just as bad. Previously One of my coworkers was 5 cent short for a purchase and he refused to give him the item because he was ONLY 5 cent short. As if we aren’t daily customers, which i regret being . He does not give the utmost customer service experience that customers should have when coming to spend money in their establishment. They do not greet their customers nor accommodate requests when asked of simple things. when customers come inside as if our service isn’t what is keeping the business running. Lastly the food is overpriced and isn’t even truly worth the cost . Food is usually overly dry and cooked but they do have good soup . Overall I wouldn’t recommend this business as the manager and sometimes staff are overly rude and don’t appreciate their customers. A new business who respects and cares for their customers is needed in this community to replace...

I really do like this place. Their sandwiches and coffee bring back memories of this cute little italian shop I used to go to on the Massachusetts coast when I was a kid. The pastries are also a delight. My only criticism is that coffee orders often take a long time. I think training your staff on better, more efficient, use of the espresso machine will improve customer experience. Also, when there is a long line of more than a few people, instead of taking one order at a time, its more efficient to take everyones order then start preparing them rather than doing it one by one. Ill keep coming back...

I've eaten here three times hoping that there will be some improvement. In theory, this is the perfect lunch spot for me: it's near my apartment, quick, and relatively affordable. In practice, none of that makes up for the quality of the food. The first two sandwiches I bought were incredibly dry, which was very surprising given that the second one was a meatball sub covered in marinara. The third one, a panini, was absolutely mangled when I opened up the package. Making a decent ~5 ingredient Italian sandwich should not be this...