Just Salad — Restaurant in West Chicago Township

I frequently order from Just Salad for lunch as I work nearby. Whether ordering in person or online, my orders are often incorrect, although ordering in person is easier to fix of course.

Today I ordered my usual, Buffalo Chicken Salad, online. I selected tofu as my protein, assuming that doing so would indicate I wanted that as my protein instead of chicken. Usually, to be safe, I also write in the special instructions section that I'm a vegetarian and want to substitute the tofu for the chicken, but in this instance, I did not. Instead, I left a lengthy complaint about how the last time I ordered this salad, most of the ingredients, except for the tofu, were incorrect, and I asked that I please get the right ingredients for a salad that costs $10 or more.

Instead, I got a salad with chicken and tofu mixed together. I called customer service and asked for a refund, and was told they couldn't give me one in this instance because I didn't specify that I wanted the tofu instead of the chicken, despite having selected tofu as my protein, but they would give me a coupon to cover the cost of a future salad. To that end, Just Salad should work on the user friendliness/experience of their online ordering system and use terminology that specifies you'd like one protein selection to substitute another or to be added to another. The current system seems open to misinterpretation, as is what happened with my order.

When I expressed annoyance that she would not give me a refund for a $12 salad that I can't eat, she apologized. She then went on to observe that I am a frequent customer and that I usually do specify in the special instructions area that I want tofu substituted for chicken. I responded that I would no longer be a customer at all.

Shame on you, Just Salad. You not only took notice of the fact that I buy from you frequently, but you made no attempt whatsoever to retain my customer loyalty other than to offer me a coupon?

I work in an organization that provides customer service to a paying membership, and this poor level of service would never be...

I am not a big person on reviews but today's service was very unprofessional to say the least. It was not crowded so I decided to go to the location in the building. The people working behind the counter was not really approachable and had hints of attitude. When they started making my salad, the lady put like 3 croutons on my salad and little parmesan . I asked if she can put a little more on and she just say " Imma charge you extra". I informed her that they never charged me extra for a couple of more croutons and a few flakes of parmesan. Just blurts out again " It's extra" with more attitude. I continued but apparently she was holding side conversations with her co-workers and I asked for a little more dressing, it was dry! she rolls her eyes and proceeds but again, she is holding a side conversation and puts too much on. The look on my face, I wanted to walk out. Lastly, she asked if I want bread and I says yes. She tears up the bread trying to get it out the tray and I asked her if I can get another slice of bread, and she just says " $10.02" ( I repeated it twice). This did put a bad taste in my mouth for the amount of money I am paying for a salad, which I enjoy from here. Word of advise: Pick people with personality and hospitality like your rush hour crew. Seems like she was over doing...

I've tried this place twice in two weeks. First time I only ordered a strawberry and banana smoothie. It was okay, but not great and it was already pre-made and not made fresh. The second time I went in and ordered a Chicken Caesar Salad and got one of the promotional Sesame Street reusable bowls (which is VERY cute!! 💙) and I like that I can bring it back each time to use and get a small discount. The bowl itself is small but a good portion for a Salad made fresh, which was good. The only downside to this place is how expensive it is. I know everything is inflated but it's a lot to ask to pay for a small Salad. The bread that came with the salad was delicious, to bad it was only worth two bites and very small. Glad I got the cute reusable bowl but not sure how often I'll get to reuse it. The staff was friendly and helpful. I also had a promo for free cookie, but the staff had a hard time redeeming it for me but gave me the small cookie anyway. I would go back for the salads and maybe the wraps, when I can...