Starbucks — Restaurant in West Covina

Bad experience. I was at the drive thru and some girl was at the window. I asked for my order and then she tells me to get out of line and wait at the parking lot by the entrance to the Starbucks and that she'd have one of the baristas send me my order. Kid you not I waited so long I knew they had forgotten my order. 2 Cars almost hit me for being in the way of the entrance so I decided to go back in line. I get back to the drive thru and she has the audacity to ignore me on the speaker phone. See more cars coming in the line and I drive ahead and I can see her talking to the other cars on the speaker phone right after I drove up. I get closer to the window and then I see some dude get off his car and say she messed up his order. Had a felling like that was my order. So when it was finally my turn she opens the door and tries to give me the same bag she gave the other guy. I get upset and confront her and say that's the same bag you gave the other person just 2 cars before me. She gets MAD at me and then turns around and says hold on before I have a chance to say anything. Minutes later she has ANOTHER girl try to give me my order. Now by this time I'm already late to work. I'm on break here. I Ask for the manager and the other girl leaves to find her. While I'm waiting I can see the girl from the beginning giving ME ATTITUDE. She Starts laughing at me while I complain to the manager. Luckily the manager listened but I'm still upset. Not a...

As a former partner and current shareholder, it pains me to have to express my disappointment with my experience at this location. The posted hours in-app and on Google do not indicate lobby hours vs those of the driver through. I arrived expecting to be able to use the restroom, peruse the menu and see the items in store, in person. Because that is what the posted hours made me think would be possible. None of those things happened. I'm sure the staff was just following orders but this would not have happened in my day, if there was a customer to help, the policy was to open a few minutes earlier and close a few later. I would never have the doors locked 15+ minutes before the posted closing time. And I would not dream of telling a customer who explained to 2 different employees that they needed restroom access to use the drive-thru. Pun totally intended but, that seems like an accident waiting to happen. I don't need to wait in a drive-thru while in need of a restroom just to give your store my patronage. I will spend my money someplace else. And so will other customers. Please, do better, fix your posted hours and act like your...

Dear manager, your team needs to understand that as much as the drive through customers are important, that much in store customers are important as well. Standing by the checkout while 6 employees are here there everywhere, and no one really accacknowledge that there is a customer needing to check out, is very unprofessional and insulting. There was one employee next to me who was just checking out ripness of the bananas- told me someone will be with you, and continued massaging those bananas. Next someone else passed by and again- someone will be with you. And then another one. And so I am standing and waiting till someone might come up to me. Ended up waiting till the actual busy guy who was Blanding coffee, taking orders and everything else ..offered to help me. I was already frustrated.... this African american guy did his best to meet my concern. I think he was the only one needs to be there. The rest...