Subway — Restaurant in West Des Moines

I had tried to order online my phone would not let me submit the order so I called in the order. I believe the person who answered is named Alexis. She was super rude and short on the phone. . I also ordered before for curbside. I drive a blue SUV. The guy who brought it out said next time choose the right color of SUV. He was super rude and had brought out the wrong order . He did not have my sprite pop that I had ordered. He was the one with the wrong order. someone else had ordered with a SUV to he’s like you don’t have a pop on your order when I did. It’s not a big deal but when your rude about it and in the wrong. So when he came out with the pop I told him he had given me the wrong order he didn’t even apologize. Sorry when you work in customer service and face to face with the customer you need to be nice. The customer also should be nice but when they have had nothing but a bad experience the past couple times it doesn’t leave a good feeling. We work hard for our money and we will just take our...

Absolutely horrible experience went earlier this week and my sandwich was not well prepared at all I gave them the benefit of the doubt they seemed newer paid my 9 bucks and left. I went back today no one was in the place but 2 workers who came out of the back separately but I had to wait a few mins then the sales rep came over got my sandwich started and starts talking to the Walmart employee who came over and then comes back and starts again on sandwich looked horrible so I told him I’m not paying for this and will go else where he then told me how good subway was and the natural ingredients not true, but after he proceed to tell me his wife runs the place and she does a great job and it he was running the place he would fire half the staff, it was a horrible experience...

I placed a mobile order with “Special Instructions: Wait to make until I arrive in person. Thanks!” My pickup time was set at 4:00 PM, and I arrived five minutes early to find my sub already made and bagged.

Unfortunately, my steak sandwich was soggy and disappointing. I mentioned it to the staff, but no remake was offered, and I didn’t push.

There were no other customers during my 15-minute visit, but most tables were still dirty and stayed that way. The trash was emptied, but the overall cleanliness didn’t match the store’s nice aesthetic and newer booths.

The lack of napkins (none provided) in my bag reinforced the effort being made. Overall, I love Subway and it’s possible my expectations are too high. Thanks for allowing coupons at...