Burgatory — Restaurant in West Homestead

Dont get Curb Side pick up. They try warning you about take out but when its like a packed bar in there, no thanks. We will eat outside, it's nice out. That one door been broken for years at this point, so I'm tired of pulling on it. I got take out before the movie because the kids were hungry, I waited. The first order was fine. Take out dude was overwhelmed but he did his best. Unfortunately I think it might be the same guy who runs the curbside orders out. I dont want anyone in trouble. It's just food. Well, expensive food but still. I just had to say something. I shouldve called and had them remake it or refund me. But I dont like that either. Long story short, online order said 25M. I pulled in spot 5 after 15m and called them because I forgot to put the vehicle description. He said, "ok thanks, #5. I'll bring it out soon as it comes out.

Dont play games. He forgot about me. I've been in service for 25 years. I know the sound of that "uh oh" voice answering the phone. I waited outside for another 23 minutes before being forced to call again. Yes, that's right, I'm not a busy body, hurry up Karen type. If they're busy, so be it. I thought I was dealing with a professional here. 38 plus minutes after I ordered a burger, onion rings and chilli I called and he answered like "uh uh Michael, I'm coming now"......I thought, oh lord.

Yep, cheese was dark yellow hard, slid off the burger and congealed. Your lamps keep it hot, sure, but it was obvious it died in the window for 15 minutes. Not a single jalapeno was on the burger, like they did artwork by dropping them in a half empty box. Not cute. Hard, dry, congealed cheese got picked off and thrown away.

Rad 20 dollar burger guys.

Point is.....he was kind, professional, good manners and all that, only he knows if he was on his phone, watching tv or shooting the ish with co workers. Its life. it's just burger. Either hire and pay someone to coordinate properly or make me come in. dont offer it and fail. that's sad. Everywhere in PGH has trash food so I'll have to come back but I'll never trust you again. Full inspection before leaving going forward, it shouldnt...

Okay so we went to Pittsburgh to help our son and his wife move to a new apartment. We got there Thursday evening and moved all day Friday. Check the photo for the up and down ALL DAY LONG! So we asked them where they would "allow" parents to take them out to eat and they responded with a quick "Burgatory!". Well we went and "✋ s down": This is the bestest, friendliest, and tastiest restaurant we have gone to in Pittsburgh. They are one of only a few restaurants in the country that serve "The Impossible Burger". Now I have read about this vegan burger made from plant protein that is "lab grown"? Plant or not it was delicious. I got mine "naked" (aka no bun; don't go anywhere else with that) with guacamole, sweet onion rub, and a roasted garlic mayo on top. (The Burgatory menu let's you order standard types of burgers with fixings BUT they also let you "create your own" (sic). We all chose the CYO option. The garlic chips I ordered were thick and crispy. My wife ordered the potato salad with her Impossible Burger on a sesame wheat bun and took the remainder home. Now to the best part of the evening: our waitress, Sara. I wanted a draft 🍺, but couldn't decide since I didn't know the local Brewers. So I said, "What's good but not hoppy?" as I'm not an IPA FAN. She said, "Lots of them" to which I said, "Then choose one and I'll take it." To which she asked, "Are you serious?" I replied, "Go for it". And she did. Her first choice was a pink lemonade beer that was light and very refreshing; liked by everyone in my group. After it was gone, she asked me if I wanted another, to which I said, "Certainly do, but make it a different one". By all that is holy, she did; a verrrrry smooth pilsner. The whole bill came to $100, which included my 2 beers, 4 impossible burgers plus sides, 4 "never empty" sodas, and 2 extra thick/creamy shakes. It was worth every cent; a bargain really. What made the whole experience was the service, which, if you read my other reviews, is one of my most important rating scales. It was worth the 30...

I actually really love(d) coming here before/after movies but I feel they really messed up last visit and this review is 100% a warning to non-alcohol drinkers.

I came here with my partner before a movie a few days ago and just ordered some apps and something to drink. I ordered a beer and my partner ordered a cocktail from the non-alcoholic beverage section. The section is literally called “No Booze” and has a list of non-alcoholic cocktails. My partner ordered the Orange Honey “Mule” (quotes are part of the name on the menu). Ingredients listed:

Fresh Orange & Lime mixed with a touch of Wildflower Honey. Topped with Ginger Beer

That is all to say, partner got their drink, took a sip and said “I think there’s alcohol in here” to which I refused to believe because that means the waiter/bartender would’ve had to just choose a booze to put into the no-booze drink completely unprompted which sounds like a huge liability. They shrugged it off, but then we got our bill which listed the non-alcoholic drink with a vodka up charge (???). Not only we were charged an extra $6 but no one asked them to put vodka in it!

You might be thinking “they probably just confused it for the alcohol version on the menu”. Well, reader, there is not an alcohol version on the menu. There isn’t even another orange cocktail. Someone went out of their way to add booze without asking.

Partner took it in stride but I was so furious. As someone with friends and relatives who are either in recovery or have other meaningful reasons not to drink, this unrequested upgrade could have literally ruined someone’s life. What is the no booze section for if the staff is just going to put booze in it??

Fortunately said partner doesn’t fall into the above non-drinker categories and just didn’t want booze that day, but I would strongly suggest avoiding this place/ordering a virgin cocktail if you’re not a drinker cause that was just WILD to me and there’s really no way to ensure you’ll get a booze-free drink.

Truffle fries were...