Hanks Chop Shop — Restaurant in West Yellowstone

Although the location is beautiful and the food was above sub par I ordered the bison ribeye which is a fairly pricy cut of meat all things considered. The ribeye was under cooked I asked for medium rare and was given a much closer to rare piece of meat I wish I had pictures unfortunately I do not and based on the amazing reviews on this place I’m sure the food was a total accident and I might have just received a poor cut. On the other hand my family’s server was very incompetent and disrespectful. When arriving we were greeted at the door and where sat quickly but things got worse pretty quickly. It took him 8 min to get 5 people water then when asked if he could also grab a coke since he never got our drink order it took an additional 7 min then our order was taken and during this time my whole table ran out of drinks and we where ignored by our server numerous times not to mention he seemed to be in a position of power that he took insane advantage of we saw our server maybe 2 times during stay when we got drinks and when we got out check. I had to go grab my own water and soda pitcher from the bar and the bartender was very understanding and kind but does not change my overall poor experience with someone who was clearly in a management position taking advantage of his power and position to slack off and not tend to his tables. I hope for all others that choose to take stop at this aesthetically pleasing restaurant that your experience is far superior to mine it really would not have been as bad if I wasn’t coming to it from out of state with high expectations thank you to all the staff that was kind caring and helpful....

If you do not allow under 21 to sit at the bar. You should post a sign saying so! It's not against Montana state law. Do not leave it up to the bar maid who said not at her bar! Just wanted to watch the game up close with my 20 year old son. In town for work. Been here several times before and it was not an issue to sit at the bar. I think I will start going somewhere else. Customer lost over employee's smart attitude. All previous visits where great.

#This is my response to Hanks. If that is your policy that's fine. Just explain to the customer that is Bar policy. Post a sign. Don't be rude to us for not knowing your invisible policy. We did not argue. I just said I don't understand "we sat at the bar a few days ago". Two nights before and previous times. We where told "No you didn't, not at my bar". It was a rude response to trying to clarify some confusion. We where eating dinner. Not drinking.

Also our crew of 5 guys have sat at this Bar and many others with 2 crew members aged 20 years old. We have been staying in town on and off over the last two years for work. Staying in Motels we eat every meal out. I don't think it's fair to name the places that have let us sit at the Bar. But I will say they are some of the few places that are open year round. Most of them use an animal reference ...

My fiancé and I had an amazing first experience at Hank’s when we arrived to Yellowstone on a busy Friday night. There was great live music and despite it being busy and loud, our server made extra effort to get our orders right. After a particularly difficult travel day full of delays, it was a wonderful start to our Yellowstone experience and we left very happy.

Wanting to repeat that experience before we left, we visited Hank’s again on (a still busy, but not as much as last time) a Monday night and had some of the worst service we ever experienced anywhere. The younger server chatted extensively with the other tables, got our order wrong, failed to mention something was extra cost, and even slapped down the bill onto the table (with a “whenever you’re ready” but it sure didn’t feel like it, especially when she later took our ketchup away when my fiancé was clearly still working on his fries) when we still had half our food left.

After reading some of the other reviews, I see other people reporting the service is spotty, so I guess it depends on who you get. Since we’re from out of town, we didn’t know about the high prices but I felt our first time was worth everything we paid. The second, not so much.

The food was amazing both times, however. We particularly loved the elk and...