One Horse Motel — Hotel in West Yellowstone

We stayed here several times before the fire when there were resident managers. Our experience was always good—not fancy but sufficient, competitive price, quiet, and helpful desk staff. This time, not so good. For a repeat customer I expected a fully remodeled room (as I was told on the phone by the interim management). After one night with a clicking sound and flashing light coming from the air conditioner all night, I asked to change rooms for the rest of our stay (3 more nights). I also noticed other rooms were far nicer, had more furniture (desk, chairs) and were roomier than ours. I was told that all the rooms were booked and we could not move. However many rooms turned over daily—as I talked to people in the parking lot. We could have easily packed our things and moved right before the check in time. The next 3 nights we listened to rap music starting at 10:00 p.m. from the room next to ours. It appeared young seasonal workers were staying in a couple adjoining rooms. Not all rooms had this issue, but we were the lucky ones. And late in the day, one of them spent a lot of time, outside the room on his phone, with a vocabulary of profane words. Nice. (As fishermen, we are back at lodging mid-afternoon and then again at night.) since I didn’t get help from the interim remote management from my first call about changing our room, I didn’t waste time calling again. Some reviewers mentioned the confusing room entry procedure. I helped 3-4 renters figure out the room access system, since we were sitting outside our room mid-day, when people arrived. (You’re welcome, One Horse.)||Unfortunately, I cannot continue to recommend this place at this time. Perhaps when/if the office is rebuilt and there is a resident manager, I’ll try it again. But next year we will stay at another place. Play a little more and have a...

I was pleasantly surprised at how nice this older but updated motel is. After reading the reviews, I'll be honest I was a bit worried about booking the One Horse, I shouldn't have.|The room key was in the lockbox just as the email described. The room was clean with plenty of towels for our stay. The two queen beds were soft and very comfortable. I'll admit I'm a shower snob and the One Horse had a decent shower. Not the greatest but they've raised the shower head which allows me to stand up straight and the water pressure was good. It's also nice that it didn't change temperature while using it. |There are things you need to know though. We were in a two queen room. The rooms are small and the two beds leave very little space for your stuff. There is a place to hang items with a few metal hangers. One of the beds has a side table, the other has the air conditioner where a table could be. The fridge was a good size for a motel room and it had a microwave on top of it along with the coffee maker. There is also one of those things you unfold to put your suitcase on. There were plenty of plugs in the room for charging things. The bathroom had the mother lode when it comes to plugs. Next to the light fixture is 4 or was it six plugs.|We didn't hear any noise from the rooms next to use but you could hear people in the parking area (window was closed). |There are a few things I can't review - We didnt' watch TV or use the WiFi. There was no need for the air conditioner, opening a window cooled the room to a very comfortable sleeping temperature. |If you're looking for a clean room and a good nights sleep, give One Horse a chance. I think...

I will start with the pros of this motel: the room was clean upon arrival and had a quaint western feel. The mattress was also very soft. We appreciated that there was a retro-installed air conditioner. ||Cons: There is no information about the actual workings of the property anywhere. Nothing online, nothing at all in the room. Trying to get ahold of anyone about anything is almost impossible. You are told to text, or call a certain number after 5, but they DO NOT answer or respond. The daytime number is actually to the business Yellowstone Adventures. Somehow they are connected to this motel. This would have been helpful to know ahead of time. I thought I had the wrong number when calling. But, again, zero communication. We also experienced the sewer smell. It was not present the first day, but was the other days we were there. ||Things I wish I knew ahead of time: there is no ice on the property; there is no servicing of the room while you are there; the tv is roku tv only; there is no obvious or convenient way to get ahold of anyone for simple towels, toilet paper, trash removal, etc.; there is no luggage rack. ||This place has the potential to be a cute alternative in West Yellowstone. Guests need to be confident they can reach someone helpful and ready to answer issues or simple, reasonable requests. Guests need to know the way this property operates, regardless of whether there is an onsite office or not. Some hospitality would...