Costa Vida Fresh Mexican Grill — Restaurant in Westminster

Our family LOVES Costa Vida. We have a long history of eating at this chain restaurant in another state and we're thrilled when they opened this location. Unfortunately some of the the employees at this location are apathetic (or unhappy?) about working here. On one occasion I ordered a pork entrée, it is the only meat I ever order from CV. The tall young man repeated back my order correctly and then proceeded to give me chicken. When I corrected him, in an annoyed tone he told me I ordered chicken. After I got the food corrected and sat down the manager came over and asked what had happened, I explained. He responded that the fans overhead make it difficult for the employees to hear the orders. But he did hear me correctly because he had repeated back to me what I had ordered. I understand that mistakes are made or sometimes people can get forgetful but I didn't need the side dish of sarcasm that I got from this young man. Today I got a small drink for my daughter. I filled it up with ice and vitamin water and immediately put the cap on. She said her tummy hurt and so I went back to the drink machine to add some Sprite to see if it would settle her stomach. When I pulled the lid off the cup there was a bug floating on top of the ice, something with clear wings and an elongated body. I fished it out of the cup and called over a man that was wearing a black collared CV shirt. He took the bug, and it didn't seem to bother him much, response was something asking the lines of 'I don't know how that got in there'. No apology, no order to make it right, nothing. We sat down and finished our meal because I had been very hungry, but the more I thought about the bug, the more nauseated I became. I wish we had just dumped everything and left. However, because I did sit there for a while, I watched the nothing that happened, the ice machine was not checked or cleaned out. And I watched the man I spoke with go into the men's room and put on his street clothes and leave...

I work down the street so I come here often for lunch. Unfortunately I have to stop because of how terrible the service is. I never get my food in a timely matter and whenever I do, something is wrong with it. When I go inside and order they are always under staffed and the staff is rude. I asked for a 4oz side of ranch once and the staff told me she can only put it in the bowl which made no sense because there were cups in front of her, when I told her no, I want it in a cup she proceeded to pour ranch all over my meal completely ruining it. Since then I started online ordering but that isn't any better. Every time I order online I show up at the correct time and they still have not even started my order. Last week the place was empty and I was waiting for my online order 10 minutes after it was supposed to be ready. When I asked the staff they said they are not in charge of online orders and can't make it. After another 10 minutes someone comes out and said there is no salsas, so no green chile, red chile or tomatillo. They could have called me to let me know but instead had me wait 20 minutes over my pickup time to tell me. I used a coupon for a free entree another time and they said they could only give me a free drink even though the card said entree, I got a manager involved and they refunded me. All in all, the food is wonderful but staff is...

If I could give zero stars, I would. I’ve been to different locations previously and brought my fiancée today, he had never been and I knew he would love it. The two females working were absolutely horrible- completely rude, never once made eye contact or greeted us, disrespectful and had an attitude the whole time. He ordered the two enchilada plate, they made him one and he nicely asked “does it come with two or just one? I had thought it was two on the menu.” One of the girls working said “you wanted two not one?” And he said “yes if that’s what it comes with” (mind you he’s never been there, he doesn’t know) and she extremely loud, rudely, and dramatically says “well I can’t open the enchilada back up I have to start your entire order over” as the other girl under her breath says “he said he wanted one” (which wasn’t true, she never asked him). The first girl then proceeds to THROW the tray of food down, throw the pan onto the oven to start the new shrimp. And at this point we told them we were leaving and to forget it. I was very excited to show him this place I used to frequently visit and had loved so much and we had the worst public dining experience we’ve ever had. We will not be...