Krispy Kreme — Restaurant in Westworth Village

I really wished I could give this store a five star but unfortunately I can't. My daughter is turning one tomorrow and has never had a donut before so I figured I'd introduce her to the worlds best. However it was far from that. When we walked in the employees looked up, didn't say anything and acted advice if we were not even standing there. The store opens at 6am however there were zero donuts in the case and it was 7:45am. Still not greeted or even talked to after standing there for about 5 minutes. Finally I spoke up and said "what time do you open?" Just to make sure I didn't read the sign the wrong. Finally a young man answered me but seemed very hesitant and said "6am but our machine went down this morning". So me being the understanding person I am I was calm about it and still continued to give the store my business even though by then there were very little choices finally added to the case. I was very nice and tried holding a conversation to help lighten the mood of the employees but still felt very ignored. Myself and my two children are in the restaurant and all the tables were dirty, a rack on the floor with donuts and spilt and donuts were just laying there on the lobby floor. And then after finally leaving I nicely said "thank y'all" and the employees just looked at me with no word. Finally I lost it and snapped "it would be nice if you could be nice" then one employee with a smart ass look on his face and attitude said "THANK YOU". Corporate needs to look into this store because this store is slacking badly in the professionalism, and cleanliness. I've never had bad service at a Krispy Kreme before but I will say I'll never return to this location again. In my opinion it...

My family of 3 went through the drive through on 6/1/25. I ordered one strawberry donut then the lady on the speaker JASMINE, gives me my total. I told her I wasn’t finished ordering. She then asked me what else I wanted. I said I wanted a half dozen glazed then she asks me “what else?” I said one chocolate donut and again she gives me my total. I told her again I wasn’t done and she said with an attitude “ HOW MANY MORE DONUTS ARE YOU ORDERING?” I said one more the custard filled donut. Then she gives me the total and I pull up to the window. I give her the money and she says it will be a 30 min wait for the glazed so I told her we’d take them cold. I see her grab the box of donuts and she throws the individually bagged donuts on top of the box. When she goes to hand me the box one of the individually bagged donuts falls. She asked me “which one was it?” I said let me check and after she gave me the donut we took off. Then halfway home i realized Jasmine did not give me my change. We had to go back. We were very disappointed with our experience. Jasmine just looked like she did not want to be there and it was a pain to take our order. This location is the only one in our area that’s a bit nearby. And now I’m understanding why there isn’t more locations. The service and quality of the donuts was terrible. Unfortunately we will not be going back. We have already contacted Krispy Kreme directly and all they said is the feedback would be shared with the manager. In other words nothing will be done to correct the...

Wow... I normally don't buy into chain places, and I was IMMEDIATELY reminded why... So I go on a donut pilgrimage to this place, hit the drive thru at 615am...cars had been there since at least 530a (employees)...they open for business at 6am...anyway..the drive thru speaker apparently does not work well, the employees can't hear you..but instead of an "I'm sorry, I can't hear you, can you please pull up to the window"...I'm stuck playing the can you hear me now game with the little drive thru girl, who cuts me off both times just to say in her snotty junior high I'm mad because I have to work early and can't sleep in tone "can barely hear you....nope still can't hear ya"...so I drove up to the window, which clearly annoyed her and interrupted her chat session with the donut makers. I start to place my order, and after ALL OF THAT drive thru mess...get cut off again to hear "we don't have no original glaze" ok...double negatives aside...check your attitude girly...so I said, "what do you have available?"..to which she said "obviously everything else"...at this point the urge to crawl through the window and school her on old school discipline was overwhelming! But as jump suits aren't my thing, and I do not look good in orange, I chose to stay zen. I asked how long it would be before the glazed were ready..and she replied 20-30 more minutes. Um...hm...so you open @ 6am, have been there at least 30 minutes prior, and it's going to take you at least another half hour to make your trademark donut?!...