I am writing to express my disappointment with the experience I had while hosting a party at your location. While I have visited Dave & Buster’s before with children for entertainment, this was my first time hosting a party — and unfortunately, the experience did not meet expectations, especially given the cost associated. Upon arrival, I was informed that the section where my party was supposed to be held had not been cleaned or set up, as another party had just ended. The host initially asked me to wait a few minutes, which I understood, but shortly after directed me into the garage room and told me my section was to the far left of the room near the TV. While standing with my balloons and bags in hand, both the server and manager seemed confused or overwhelmed. I began setting balloons at the table where I was told the children would be seated, only to be redirected by the server, who stated that the section she was cleaning was actually the correct section per the contract. As a result, my entire party had to shift to the opposite side of the room, and still, no plates or silverware had been set up. The room was divided into three sections for separate parties, which would have been fine had the other parties remained within their designated areas. However, guests and children from the other parties continuously ran through our section, bumping into tables and disrupting guests. I had to redirect them myself as no staff appeared to be monitoring the area. It became evident that the kitchen was running behind when I had to seek out our server regarding the children’s food and the adult catering platter I had ordered. A busser eventually brought the food along with the server I ended up assisting by placing trays on the table myself around 4:30 PM. Additionally, the pub pretzels included in the platter were so hard they were inedible Mac n cheese for the kids were burnt. Our server (Amy) was missing for much of the party. Refills for the kids and any adult drink orders were neglected entirely. In fact, drink refills were finally brought out after the party had ended and we were preparing to leave. Thankfully, Assistant Manager Jimmy stepped in and was extremely helpful and attentive — he even took adult orders himself when I explained we hadn’t seen our server. Overall, this experience was disorganized, lacked proper service, and did not reflect the quality I expected based on your party hosting policies and pricing. I chose Dave & Buster’s to ensure a fun, stress-free event for both kids and adults, but the lack of coordination and service made it quite the opposite. According to your website, your “Party Planning Made Simple” policy states: “Make your party epic with just a few clicks of the mouse. We’ll bring the food, serve the drinks and even clean up afterward. All you need to do is pick your plan and invite the lucky guests.” Unfortunately, this was far from the experience we had. I hope this feedback is taken seriously, as I would have a hard time recommending Dave & Buster’s as a party venue based on this experience. If I had a choice I would had tipped half of what I paid