Cold Stone Creamery — Restaurant in Wichita

Does this location just pick and choose their own hours? We went to get ice cream on a Friday night a full hour and 10 minutes before closing. As soon as we pulled up in front of the store, the person inside ran to the front door locked it and turned all the lights off before we could get out of the car. Then, I went to the store to get ice cream tonight, the lights are out and nobody is there a full hour before closing. It is extremely frustrating when I'm driving from another part of town to come and get ice cream and there's nobody there during operating hours. It's a waste of my gas and of my time. From all of the bad reviews about the terrible customer service so many have received at this particular location, I can only assume the owners must not care considering how there is not one single reply to any of these reviews. Will not waste my time with this place again. The ice cream is good but it is not worth the frustration. Especially when there are kids looking forward to a treat and you have to tell them "sorry buddy, looks like they decided to close...

OMG.... That "day" my wife and I decided to treat ourselves to an ice cream... Initially we went to Milkfloat in the Delano District. We could not readily find parking. So? We decided to try Cold Stone Creamery not far from our home.. And ? In our neighborhood. We eagerly anticiped trying it as this was our first time at Cold Stone..and upon making our orders could hardly wait to pay for and taste. Until? We realised that we were about to pay 19.22 for ice cream!! Both of our mouthes dropped open.. We paid it.. Of course And ate it. But not because of the taste or the experience. Because of the exorbitant cost. And the price tag of the experience. Before grudgingly finishing our "ice cream" my wife and I ? we vowed and declared DAIRY QUEEN Rules!!. Down with tyranny over prices " ice cream" and Never EVER to return.. Not sure of any one else.. Yet? Us? Hell to the NO!!! NOT ONE...

I absolutely love Coldstone but I will not be back to this location. Last night I took my four year old to get a special treat from there and the (only) girl working was down right RUDE. My son told her four times what he wanted and she completely ignored him. After I repeated what he said she made his ice cream with an attitude then set it on the counter where he couldn’t reach it. After waiting a few minutes she asked me what else we wanted. After I ordered she tossed my ice cream up on the counter and slid it to me instead of handing it to me. Until this location gets better customer service we will be going to...